Lara Geronimo

Hi Everyone! Are you looking for a Reliable Virtual Assistant? Well, look no further! I got you. 

As a virtual assistant I help CEO's, entrepreneur, business owners grow their business by providing an exceptional service with high quality standard and staying organized. With 5+ years of experience as a customer service professional. Seeking to leverage my experience and studies of my communication skills. A good role model with the best work ethic. I'm ready to embark on a  new role or skills that will help in my career growth and provide you an exceptional service for your business.

With a huge experience in customer relations, customer support, appointment setting, email management I can provide a tailored support that fits your needs. 

• Need help to manage your inbox and scheduling?

*How about handle customer relations effectively?

• Looking for someone to handle your outreach and follow up? 

• Looking to do transactions for you?

• Or anything that suits your needs? I can be flexible. Just let me know. 

I got you covered! If you're looking for someone to lighten your workload, a dedicated and goal driven professional and flexible VA to support your business, well look no further! Let's connect and see what I can put on the table.

Transaction Coordinator |

Coordinate and manage real estate transactions from contract to closing.

Review contracts and disclosures for accuracy, completeness, and compliance.

Maintain and update transaction files in CRM and transaction management systems.

Track critical deadlines including inspections, appraisals, financing, contingencies, and closing.

Communicate regularly with buyers, sellers, agents, lenders and title companies.

Schedule inspections, appraisals, and other transaction-related appointments.

Follow up with all parties to ensure smooth transaction progress.

Resolve documentation issues and assist in clearing conditions.

Provide timely status updates to agents and clients.

Ensure all transaction documents are properly archived after closing.

Reach out to customer through any form of platform.

Appointment Setter / Virtual Assistant – Automotive Industry

Handle inbound and outbound calls via RingCentral, as well as emails and text messages from customers inquiring about vehicles.

Manage both new and existing leads, ensuring prompt and professional follow-up.

Update CRMs regularly with accurate documentation and customer interaction notes.

Create follow-up tasks for the sales team based on customer inquiries.

Conduct cold calling to re-engage old leads and identify potential buyers.

Genpact Service LLC – Collections | Billing | Solar | Auto Loan

Manage high-volume inbound and outbound calls using Avaya.

Process payments for auto loans (5–30 days delinquent) and solar campaigns.

Negotiate payment arrangements and document customer interactions accurately.

Educate customers on the benefits of solar panels.

Maintain compliance with collection policies and procedures.

Altisource Business Solutions – CSR

Handle inbound calls from customers inquiring about mortgage services.

Convert prospects into tenants through effective communication.

Process mortgage payments over the phone.

Address customer questions and resolve issues professionally.

Collections Specialist (Financial Accounts)

Process payments via debit and checking accounts.

Collect overdue and recovery accounts and develop repayment plans.

Handle customer disputes and resolve complaints efficiently.

Ensure proper documentation and compliance with financial regulations.

The Challenger News – Office Staff

Manage incoming calls and office communications.

Compile newspapers and prepare materials for shipment.

Maintain orderly common areas and office organization.

Document and edit reports using Microsoft Office.

Attend court trials with editorial staff to assist with weekly reporting.