Lara Geronimo

With 5+ years of experience as a customer service professional. Seeking to leverage my experience and studies of my communication skills. A good role model with the best work ethic. I'm ready to embark on a new role or skills that will help in my career growth.

Ally Motors (Appointment Setter) VA - automotive industry

Taking inbound/outbound (Ring Central) calls as well as emails and text to customers who inquire about vehicles whether it's old or new leads.

-Updating CRM (Dealercenter) regularly and doing proper documentation.-

-Creating task to sales as a follow up to customer's inquiry.

-Cold calling to old leads to reach potential buyer.

Genpact Service LLC (BPO industry) Collections| Billing | Solar | Auto Loan

-Taking heavy inbound/outbound(Avaya) calls in an efficient way of collection.

 -Process Payments for auto loans 5-30 days delinquency and solar campaign . 

-Negotiating payments and proper documentation based on interaction with the customer. 

-Informing customer the benefits of solar panels. 

Altisource Business Solutions (CSR)

-Taking inbound calls to customer who inquire about mortgage.

-Turning prospects into tenants.

-Take mortgage payments over the phone and respond to customer's queries.

-Convergys Collections Specialist ( Financial Account )

-Processing payments made through debit and checking accounts.

-Collecting overdue/recovery accounts and develop repayment plan.

-Receiving customer disputes and resolving complaints. 

The Challenger News ( Weekly Newspaper) Office Staff

-Handling incoming calls and other communications.

-Compiling newspapers to prepare for shipment.

-Maintain common areas properly arranged.

-Documenting and editing (Microsoft office) or creating software copies of reports.

-Attending court trials with other newspaper staff for overseeing weekly reports.