Lanilyn Welgas

LANILYN C. WELGAS - - Blk 2 Lot 14 La Charina Heights Subdivision, Putatan, Muntinlupa Profile I'm Lanie, with 8 years of experience handling healthcare accounts. I have a proven track record of improving client satisfaction. In my free time, I enjoy watching movies and taking care of my furbabies. Experience Education San Pedro Technological Institute Call Center training Course Completed in 2014 Oct 2022 - present Chart Retrieval Specialist Optum Global Solutions - Collecting medical records from healthcare providers, such as physician's office or hospital, and then performing data entry to place the relevant information in a secure database. -Scheduling appointment when they can send the records to our office. Confirming if It's thru fax, mail or email. Pedro E. Diaz High School Secondary Completed in 2004 Operations Supervisor Oct 2015 – Oct 2022 Teleperformance Our Lady of the Abandoned Catholic School Elementary Completed in 2000 - Tracking performance metrics, conducting regular reviews. - Motivates and supports agents through feedback and communication. - Creates targets and goals improvement. - Processing supply orders for patients who uses CPAP machine - Insurance verification - Checking insurance eligibility and benefits Skill Management Skills International Sales Representative Work Flow Planning Diamedix Technologies Adaptability Critical Thinking Feb 2015 - Aug 2015 - Doing outbound calls to potential customers that will be interested in online education courses. Taking Responsibility Awards Jul 2017 | Teleperformance Best Performer Jul 2016 | Teleperformance Best Agent References Dianne Janine De Guzman Nicandro Daladar Jr. Optum Global / Coach Phone: Email : -- Teleperformance / Manager Phone: Email : - Nicandrojr.daladar@teleperforma nceusa.com