Lanilyn Welgas

I’m Lanilyn, a highly skilled Customer Service Representative with nearly a decade of healthcare support experience. At Optum Global Solutions, I facilitated the retrieval of medical records for HEDIS and risk adjustment reviews, working closely with hospitals, physicians, and facilities. After 1 year and 10 months, I continued honing my expertise at Teleperformance, where I served for 7 years, ultimately earning a promotion to Supervisor. There, I oversaw patient supply processing for CPAP equipment, verified insurance coverage and eligibility, and ensured compliance with documentation requirements. My attention to detail, leadership experience, and commitment to delivering accurate, compassionate service make me a valuable asset in any fast-paced support role.