Lanie Hernnadez

Lanie F. Hernandez To obtain a challenging position in your company that will fully utilize my ability, training, and experience to achieve professional growth and advancement. Experience Email- Virtual Assistant - *Insurance Verification Specialist – Lead Agent (Support) Address Healthybos Blk11 Lot3 Japan St. Ecoverde Hom es Brgy. Quilib , Rosario, Batangas Aug 2021 –Oct 2023 Phone - • Making outbound calls to patient’s insurance companies to ensure that their healthcare benefits cover necessary procedures/equipment, checking network status if contracted and uploading par for specific insurance. Date of birth- • Calling insurance to obtain claims details for re-machine if patient is eligible for replacement. • Trained in documentation, where we call the doctor's office to obtain an updated prescription, doctor's evaluation, and sleep study required on their order, as well as do the necessary mapping for their insurance requirements. Nationality FILIPINO • Overview for requesting authorization, if patient is in within compliance of usage of equipment and supplies and calling patient to notify if not. • Contacting the patient to provide an update on the order that is causing the delay. • As a lead agent, I've facilitated training for newly hired representatives and crosstrained agents, as well as certification and auditing. Skills Recipient Support, Driver Support, Prime Now, Fresh, SWA, Seller Support Amazon In-house Leadership Problem-Solving Customer service Mentoring Handling conflict account Languages ENGLISH Advanced Aug 2019 - Jul 2021 • Uk Shipping and Delivery Support. • Responding to inbound calls from customers checking on the status of their order (return, refund, and replacement). • Assisting drivers in locating a customer's address and resolving an app issue when picking up packages to deliver, assisting with their questions regarding payment. • Acting Subject matter expert. • Thrive Training Graduate for Team Manager - April 2021. Billing and Sales Support VXI Mar 2019 - Sep 201 • Received 90-120 inbound calls per day for billing and selling phone lines. • Troubleshooting for phones and the Directv box, upselling or phone lines. Customer ServiceRepresentative Amazon NA - Retail Account and Price Match Oct 2017 - Mar 2019 • Answering inbound calls from customers who are unhappy with the order they received, as well as processing returns, refunds, and replacements. • Acting subject matter expert. Vault Custodian and Cashier Cebuana Lhuillier Pawnshop P. J. Lhuillier,Inc. Dec 2013 - Sep 2017 • Face-to-face interactions with customers about sending and receiving money, both locally and internationally. Gold and diamond appraisal for pawned items. As a vault custodian, I ensure that all items and money are intact and balanced inside the vault. Production Operator Epson Precision, Inc. Lima Tech May 2013 - Nov 2013 OJT Batangas II Electric Cooperative, Inc. Apr 2011 - Jun 2012 Education Bachelor of Science in Teacher Education Batangas State University 2016 - 2017 • Unit Earner Graduate - 2017 Bachelor of Science in Computer Science Teodoro M. Luansing College of Rosario 2009 - 2013 • Tertiary Secondary Padre Vicente Garcia Memorial Academy 2004 - 2008 TRAININGS/SEMINARS ATTENDED: • Thrive Training for Team Manager • The Anti-Money Laundering Act of 2001 (AMLA) • Inventory Management Workshop • Know Your Money and Counterfeit Detection Seminar(ForEx 101 Peso and US Dollar) • Gold Appraising Workshop • Business Quality Training • Introduction to Cloud Computing and Virtualization • Cyber Wellness in a Global Classroom • 10th Philippine Youth Congress on Information Technology • Virtualization and Application Development in a Cloud Development • Hardware Seminar • Adobe Flash CS3 Training Will Share References Upon Request.