Lanie Ann Amen

LANIE ANN CAITOR AMEN Jose Rizal St. Hawklandia, Poblacion Dalaguete Cebu 6022 ·--· linkedin.com/in/lanie-ann-amen-a325ba205 • • • To seek a challenging job in an institution where my knowledge and ability can be exploited to yield the optimum benefits to the organization. To affiliate myself with an institution that will help enhance my skills to improve more of my capabilities and be an asset to the institution. To obtain a position that offers challenge, growth, and career opportunity. EXPERIENCE October 2021 – April 2024 CLINICAL CASE MANAGER SUPERVISOR, ISTA PERSONNEL SOLUTIONS Responsible for communicating with facility staff and insurance case manager to make sure authorizations are obtained for the patient's stay. JAN 2019 - OCT 2021 CUSTOMER SERVICE REPRESENTATIVE, HINDUJA GLOBAL SOLUTIONS Responsible for answering phone calls from Hospitals and/or Dr. 's offices to verify member/patient's insurance benefit. Subject matter expert for 2 years while I was with the company. - Claims - Reimbursement - Recoupment - Benefit and Eligibility JUNE 4 – DECEMBER 2018 LISTENER CARE REPRESENTATIVE, CONVERGYS / CONCENTRIX PH Australian Telco account, responsible for answering phone and internet plan benefits. FEBRUARY 2017 – MAY 2018 LISTENER CARE REPRESENTATIVE (RETENTION SPECIALIST), ALORICA PHILIPPINES Satellite Radio, we prevent customers from canceling their subscriptions and we offer promotions at an affordable price to make sure that we keep them on the plan. EDUCATION SCHOOL YEAR 2015 – 2016 BACHELOR OF SCIENCE AND HOTEL AND RESTAURANT MANAGEMENT, CAVITE STATE UNIVERSITY SCHOOL YEAR 2012 – 2015 EASTERN BACOOR NATIONAL HIGH SCHOOL Only had 3 years in high school as I took a test and passed which allowed me to jump to another year to match my academic capabilities and interest. SKILLS • • • • • Excellent communication and writing skills Basic Excel and PowerPoint Presentation Computer Literate Fast learner Eager to learn ACTIVITIES I always had a heart for teaching, it was my second choice if in case I didn’t get into hotel and restaurant management in college. I was a support for 2 years from my previous job. Subject matter expert for customer and provider services. I was a supervisor for almost 3 years and have been training new hires for the processes when they get in. I have been awarded as the best support in my first year of leadership as a clinical case supervisor. 2