Lander Gio Polo Molina

I'm highly motivated with 4+ years of experience working as an admin assistant and an account manager.

More recently, I worked as an account manager for an electronic automotive parts supplier based in New York, where my main role was to handle multiple accounts for different clients, which meant attending to their needs from the point where their account was made up until the point where they had to start a claim on their warranty and initiate a return, providing them updates while their order was being processed, and answering their inquiries before and after they received the product, on top of responding to reviews and complaints and processing escalations, returns, and refunds, which were all done via live chat, email, and phone. This role required clear, consistent, and professional communication across multiple channels and time zones, which has greatly strengthened my ability to build strong working relationships and manage outreach effectively.