Stokes 1
LANCE STOKES
Fort Lauderdale, FL •- •-LinkedIn: https://www.linkedin.com/in/lance-stokes
Professional Summary
Product Manager with a strong track record of delivering high-impact solutions across sales and benefits
platforms in the HR tech space. Experienced in driving cross-functional collaboration, leading agile teams,
and aligning product roadmaps with business goals. Adept at backlog management, stakeholder
communication, user story refinement, and deployment oversight. Passionate about building intuitive,
scalable solutions that solve real business problems.
Core Skills
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Product Strategy: Roadmap Planning · Stakeholder Alignment · OKRs · User-Centered Design
Agile Execution: Backlog Prioritization · Sprint Planning · Story Refinement · Scrum/SAFe
Data & Tools: JIRA · Confluence · Tableau · Microsoft Excel · SQL (basic) · Postman · Figma
(basic)
Collaboration: Sales Enablement · Cross-Functional Leadership · QA/UAT · User Demos ·
Feedback Loops
Work Experience
ADP
Product Manager
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Miami, FL
Sep 2024 – Present
Own product delivery for the sales side of ADP’s benefits platform, leading backlog prioritization,
sprint planning, story refinement, QA, and stakeholder demos to deliver high-impact functionality.
Successfully launched a new Pet Insurance benefit, collaborating directly with the provider and
internal stakeholders to confirm requirements, align on timelines, and lead weekly implementation
health checks through to go-live in production.
Led a 3-month initiative to sunset a legacy site matching tool, enhancing a more robust platform
by closing feature gaps; the successful transition resulted in a 30% reduction in customer support
calls and support tickets related to site selection.
Partner with sales specialists, business analysts, and implementation consultants to identify
platform gaps and translate them into actionable features and user stories within JIRA.
Drive annual product discovery and roadmap planning efforts, crafting detailed project briefs that
outline objectives, stakeholders, timelines, and measurable KPIs for each initiative.
Perform in-depth QA across the full benefits portal—including enrollment flows, sales tools, and
client-facing dashboards—to proactively surface bugs and usability issues.
Collaborate with adjacent development teams to resolve dependencies, align on deployment
timelines, and mitigate downstream impacts of upcoming releases.
Stokes 2
PlanSource
Product Owner
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Orlando, FL
Nov 2019 – Sep 2024
Led two cross-functional development teams simultaneously: one focused on external API and
carrier integrations, and the other on enhancing the employee-facing enrollment experience on the
core benefits platform.
Spearheaded the design and launch of a new API configuration tool, enabling client administrators
to customize plan data, employee groupings, and attribute mappings for carrier integrations—
significantly improving flexibility and reducing manual intervention.
Delivered a guided implementation wizard to streamline client onboarding, replacing a complex
legacy configuration tool with a modern, user-friendly interface; this enhancement reduced setup
time for implementation teams by 50%.
Translated business needs into actionable user stories, supported development with research
spikes, and led end-to-end QA and testing for all new features and platform improvements.
Managed all agile ceremonies for both teams, including backlog grooming, sprint planning, and
standups, while coordinating closely with leadership to ensure alignment with strategic goals.
Communicated development progress, release readiness, and feature impact through stakeholder
demos, written updates, and structured sprint reviews. This includes creating internal and external
release documentation for every product launch, ensuring smooth adoption and cross-team
visibility across the organization and partner network.
Operated in hybrid environments leveraging Agile, Scrum, Kanban, and Waterfall practices across
different portfolios and project scopes.
Eposnow, LLC
Implementation Manager
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Orlando, FL
Oct 2017 – Nov 2019
Promoted to lead a team of 8 Implementation Specialists, each managing ~10 client accounts at a
time through onboarding of Epos Now’s cloud-based point-of-sale (POS) platform; responsible for
project oversight, coaching, KPI tracking, and stakeholder communication.
Oversaw end-to-end onboarding, including hardware/software setup, inventory entry, system
training, and third-party integrations—ensuring seamless go-live experiences and sustained
platform adoption.
Delivered top-performing implementation support to a global client base of 30,000+ accounts,
resolving complex software issues, Windows-based system errors, and hardware peripheral
troubleshooting.
Developed strong technical fluency with third-party systems including QuickBooks, OpenTable,
MailChimp, and Shopify to ensure optimal integration and client satisfaction.
Served as a revenue-generating touchpoint during implementation, identifying critical gaps in
original sales packages and upselling missing peripherals, hardware, and software applications;
recognized as the top performer in implementation-led sales for 4 consecutive months.
Held the highest number of referrals to payment processors (e.g. EVO, Stripe) across the team for
over 6 months, contributing to long-term revenue growth and partner engagement.
Collaborated cross-functionally with Sales, Support, and Product teams to surface deal
inconsistencies, customer pain points, and software defects—driving continuous improvements in
both process and product.
Acted as a Subject Matter Expert (SME) on onboarding best practices, supporting process
documentation, training materials, and continuous improvement across the implementation
lifecycle.
Education
Valencia Community College
Associate Degree
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Orlando, FL
May 2015
