Lamberto A Jovellanos Jr

Lamberto A Jovellanos Jr Brgy, Cal, San Pablo City Lag, Phil. Land Line - / Mobile - Professional Summary Outbound Sales Representative available to fulfill all requirements of the position with a prestigious company in need. Huge knowledge in Customer Service. Experienced and motivational Call Center Agent and Team Manager, knows how to inspire team members to reach sales goals in the pursuit of overall company objectives. Has excellent supervisory and communication skills. Brings an Associate’s degree in Business Management along with strong experience. Core Qualifications 18 Years of experience with telesales and telemarketing Customer Service. Capable of handling all Outbound Accounts ( Dialed Hard Core Account Mostly Credit Card and Bank Statement Pullout) Huge Knowledge on ATT Language / 7 step of coaching Study and Develop different Selling Skill ( Box Selling, Tie down technique, Emotional selling and Yes Pattern Technique) Excellent salesmanship and marketing skills Level-headed and calm in fast-paced environment Organized and efficient in all work Understanding of confidentiality with client information Huge knowledge on creating Strategic Dialing Plan. Awarded top agent for 5 years - Awarded top Team Manager for 7 years. Experience TeleConnect - 10/10/2000 -2004 - Outbound Sales Representative Promoted Team Manager Accounts Dialed Handled Outbound / B to B / B to C / Vendor Selling / most are credit card and bank statement pull out, Time Share Stocks Binary Option Super Pages Local.Com Merchant Domain names Vanity lines Solar Panel Directory listing Call Works – TRG Solution – Ibex Global - 10/10/2004 – 2018 Outbound Sales Representative - Promoted Team Manager Accounts Dialed Handled Outbound. B to B / B to C / Vendor Selling, most are credit card pull out and bank statement pull out, Simplus Donation - Charity Virgin Mobile Dish Satelite Talk Talk Charter Communication Vonage Carlson AT&T Place phone calls to current customers to determine their satisfaction as well as receive customer suggestions Call potential customers to describe services offered Draft emails that can be sent to potential customers educating them on the company and what they offer Explain to customers how the company can help them not just sell to them Follow-up with customer leads or previous customers, Placed sales calls to current or inquiring customers Provided reports of all sales results including customer comment or complaints Attended meetings and read information regarding company services to remain fully educated Entered all customer information into company database keeping confidentiality in mind at all times Helped customers solve problems by changing or adding to their service Accounts Handled - AT&T inbound sales, Uverse green, Uverse Blue - AT&T Tech support Motivated team of call center operators on both inbound and outbound calls. Supervised inbound team to make certain they answered questions knowledgeably and thoroughly. Supervised outbound team to ensure they followed computer-generated lead order and exhibited courtesy at all times. Did spot-checks listening in on calls to make certain team followed provided scripts. Ran monthly goal contests with rewards. Motivated team to meet monthly goals and beat other teams in the Center. Hired and fired Educational Back Ground - Degree in MKTG Management Lamberto A Jovellanos Jr.