LALAINE O. MATUNAN
439 Bautista St. Balasing Sta. Maria Bulacan
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OBJECTIVE: To have a job that would enable me to use my talent and skills as well as contribute
to organization's goals and which would provide excellent opportunities for career advancement and
personal growth.
WORK HISTORY:
AP HELPDESK ASSOCIATE AT OMNIQUEST INC.
2nd Floor Chromagen Bldg. Pioneer St. Mandaluyong City
JULY 24, 2017- PRESENT
Answer all the queries of the vendor/supplier and employee (e.i status and
availability of payment) via phone and email using SAP
Monitor urgent cases
Endorse escalation to leads if necessary
SALES ASSOCIATE AT OPTIMAL SYSTEMS DISTRIBUTION INC.
120 E. Rodriguez Jr. Ave. cor Ortigas Ave. Brgy Ugong, Pasig City
JULY 18, 2016 – JUNE 23, 2017
Attend to all the inquiries of the customers (e.i price, delivery,product) via phone,
email or fax
Process sales order (PO), pullout, demo unit
Responsible for entering data of new accounts to the system
Monitor and follow up deliveries
Also do some admin works like office supplies inventory, giving OB form of AM
every cutoff to HR, etc.
CUSTOMER SERVICE ASSOCIATE (inbound) AT TRANSEC BPO SOLUTIONS INC.
3103 31ST Floor One Corporate Center, Julia Vargas Ave. cor Meralco Ave.
Ortigas Center Pasig City
JUNE 29, 2015 - JULY 14, 2016
Answer phone calls and customer concern/ inquiry for Uratex products.
Return call to customers if needed.
Coordinate with warehouse for placing orders and follow up delivery of the customers
CUSTOMER SERVICE ASSOCIATE AT MSI-ECS PHILS. 2ND floor Topy Bldg. Economia St. Bagumbayan Libis, Quezon City
AUGUST 27, 2013 – JUNE 19, 2015
Answers phone call and email concern about the products.
Assist walk-in client for repair and warranty claim.
Scheduled pullout of the defective units for the process of after sales support.
RMA COORDINATOR AT ACCENT MICRO PRODUCTS INC.
14th floor Antel Bldg. Julia Vargas Ave. Ortigas Center, Pasig City
APRIL 10, 2013 – AUGUST 16, 2013
Coordinates with branches, suppliers and service centers for the repair and warranty
claims.
Providing exceptional customer service and after sales support.
Monitoring the return goods or stocks to assure it’s pullout and delivery at selected
AMPI branches.
DATA ENCODER AT PHILIPPINE SPRING WATER RESOURCES,INC (PSWRI)
Cagayan Valley Road, Guiguinto Bulacan
JUNE 2012- FEBRUARY 2013
Data Encoder / Cashiering if to do so. (SAP System and putty-foxpro)
Arranging record files, doing monthly report / yearly inventory
Prepare Creditable Memo and Statement of Accounts
Performed other duty that may be assign from time to time
PERSONAL DATA:
Age: 27 yrs.old
Gender: Female
Date of Birth: April 06, 1991
Religion: Born Again Christian
Place of Birth: Obando, Bulacan Citizenship: Filipino
Civil Status: Single
Language: English and Filipino
EDUCATIONAL ATTAINMENT:
Tertiary 2008 – 2012 Bachelor of Science in Information Technology
Polytechnic University of the Philippines
Sta. Maria Extension
Km. 39 Brgy. Pulong Buhangin, Santa Maria, Bulacan
Secondary 2004 - 2008 Early Christian School
68R Mercado St. Poblacion Sta. Maria Bulacan
Primary 1997 - 2003 Balasing Elementary School
Balasing Sta. Maria Bulacan
