Lakshya Shakya

RESUME LAKSHYA SHAKYA CUSTOMER CARE EXECUTIVE Mobile: -, | Email:-LINKEDIN: lakshya-shakya-4a80ba1b5 | Address: E-701 Green Valley Apartment Indore ABOUT ME A young and enthusiastic guy with a positive mindset and attitude, Always ready to learn and help mankind with good communication skills and nature I love to work in a challenging environment where I can test and improve my multitasking skills. The main reason I want to opt customer service as my profession, because the satisfaction I get by helping people is priceless. EDUCATION AUG 2014 - JUNE 2018 Bachelor in Mechanical Engineering Truba Institute Of Engineering & Information Technology , Bhopal. Brief Description: Graduated with 7.32 SGPA. In these four years the most important life skills like Teamwork, Hard work, Art of learning and understanding difficult and complicated concepts efficiently and quickly. EXPERIENCE Oct 2018- APR 2020 Support and Sales | Indore SuperNova Surgicals, Indore Brief Description: My main Responsibilities were -Managing the sales and purchase records, Maintain In-Stock & Out Stocks Records, Provided a premium customer support to our clients And helped the firm with sales. FEB 2013 - MAR 2014 APR 2020 - APR 2021 Higher Secondary-65% Holy Family Convent Senior Sec School ,Bhopal. Brief Description: Opted Science Stream With Mathematics Customer Care Executive | Indore Teleperformance - Indore Brief Description: As a customer care executive my core And Computer Science, Scored 82 in English & 85 in responsibilities were help customer Via Email/Chat using Mathematics Zendesk maintaining Average Chat time of 7-8 Minutes, Handled 4 Customer’s Simultaneously with great Proficiently SKILLS Customer Resource Management Software - ★★★★ Enterprise Resource Planning Software - ★★★ All Basic Windows Applications - ★★★★★ Communication Skills - ★★★★★ C++/C# - ★★★ CATIA V5 - ★★★ SQL-★★★ TRAINING & CERTIFICATES Major Industrial Training | Indore Force Motors, Pithampur (AUG2 015-SEP 2015) Brief: Description-As a trainee at Force motor my work was to observe Engine Bay area, Learn and Understand new Machines. Software Training | Bhopal CATIA V5, CRISP, Bhopal( AUG 207-SEP 2017)