As a business analyst, I am responsible for facilitating JAD sessions, and conduit between development, MSO Operations team and Client, Responsible for developing RCA (Root Cause Analysis), Escalations management and Resource Utilization planning. Involved in Requirements Gathering, Project Estimation and Planning, Internal Team Management, Client Handling, Deliverables, Business Documentation and Budgeting / Invoicing.
As a Co-Founder of Foodies Stuff, a dynamic and innovative FMCG company, I played a pivotal role in the inception, growth, and strategic direction of the business. My leadership, entrepreneurial spirit, and deep industry knowledge contributed to the company's successful establishment as a market leader within the FMCG sector.