Laiza Leonor Rodas Ramirez

 Personal Information Academic. Languages Spanish: Native English: Advanced Experience Escuela Militar Capitán General “Gerardo Barrios” Teacher I taught English to children from the ages of 7 to 12 years old. Time worked there: March to November 2018 Skycom El Salvador S.A. de C.V. : 16 months Back office agent for Hotel Engine Account. (11 months) Customer service agent for Squeezed Account. Supervisor for the same account for 5 months. Teleperformance El Salvador: 1 year 2 months Customer service Agent for Chime account, a banking app. Customer service support, refunds, checks, transactions, troubleshooting assistance. Special training Course on methods and techniques for teaching English (6 months) at Universidad Tecnológica de El Salvador. Course on design and implementation of lesson plans (6 months) at Universidad Tecnológica de El Salvador. Listening and Reading Learning Clubs. Universidad Tecnológica de El Salvador. Skills Microsoft Word Google Drive Internet and browsers Windows system PowerPoint Personal qualifications Sociable Easygoing Fast learner Teamwork Proactive Good listener Good at following instructions References Gloria Urias- Javier Bonilla-