Laisa Ibalarrosa

LAISA IBALARROSA - MARKETING ANALYST Tarangnan Samar -https://www.linkedin.com/in/lai sa-ibalarrosa-54b98b274/ PROFESSIONAL OVERVIEW Results-oriented QA with nearly 2 years of experience in ensuring Accenture pages' quality and performance. Proven track record of delivering high quality results with no major issues or RCA over the past year, consistently meeting SLAs in all projects catered. Adept at testing, troubleshooting, and resolving issues for modules and components, and experienced in both manual and automated testing. Strong background as a support team member handling developer's inquiries and issue resolution, and well-versed in developing and managing content across platforms like Sitecore and AEM. WORK EXPERIENCE EDUCATION Site Management - QA Bachelor of Science in Information System Samar State University 2017 Digital Edge – Accenture Inc. | 2023 - Present • • • • • Performed end-to-end review for all pages assigned to me, successfully meeting all SLAs and client requirements/ requests. Identified, documented all issues found from developer, ensuring resolution with minimal impact on project timelines. Collaborated with developers to troubleshoot and resolve issues, improving overall quality and reducing issues/review points. Delivered reports on issues/review points and helping the team cascade monthly report. Successfully handled a variety of campaign projects, offering overtime work on holidays and support for the weekend team. Site Management - Support Digital Enablement – Accenture Inc. |- • • • • Acted as the one of the points of contact for developer inquiries related to module or components issues used in the Accenture pages. Provided troubleshooting, issue resolution, and testing to identify bugs and functionality issues in modules. Coordinated with the development team to quickly resolve reported issues and ensure minimal disruption. Assisted in testing and validating bug fixes, ensuring successful implementation before release. Site Management - Developer Digital Enablement – Accenture Inc. |- • • Developed and maintained Accenture pages using Sitecore platform, contributing to high-quality, user-friendly page experiences Collaborated with cross-functional teams (SM team/Careers team) to ensure timely project delivery and high standards of performance. SKILLS • • • • • • • • • Adobe Experience Manager (AEM) Azure Devops ServiceNow Sitecore Application Development Quality Assurance (QA) Adobe Workfront Work Management Software User Acceptance Testing (UAT) Web Standards Accessibility OTHER SKILLS • • • • • • • Communication Teamwork Critical thinking Time management Leadership Adaptability Attention to detail Customer Service Associate Lord and Taylor Account – TechMahindra | 2017 • • • • Delivered high-quality customer service through phone calls, addressing inquiries, resolving issues, and ensuring customer satisfaction. Effectively troubleshoot and resolved customer concerns, striving for first-contact resolution and maintaining a high customer satisfaction rate. Processed customer orders, returns, exchanges, and transactions with a high degree of accuracy, ensuring data integrity and minimizing errors. Built and maintained strong customer relationships, contributing to customer retention and loyalty through proactive follow-ups and personalized service.