Laisa Ibalarrosa

I am a results-oriented Quality Assurance and Web Content Management Specialist with nearly two years of dedicated experience ensuring the quality, accuracy, and performance of high-visibility corporate web pages for Accenture. Over the course of my career, I have held roles in QA, Support, and Development, giving me a comprehensive understanding of the website lifecycle—from initial content creation and design, through rigorous testing and troubleshooting, to seamless deployment and post-launch support.

In my current role as Site Management – QA for Accenture’s Digital Edge team, I perform meticulous end-to-end reviews of assigned pages, ensuring they meet all SLAs, client requirements, and brand guidelines. I identify and document any defects or inconsistencies, coordinate closely with developers for quick resolution, and validate fixes to prevent recurring issues. My work directly contributes to improved site quality, reduced review points, and smooth project delivery—even under tight deadlines. I also play an active role in preparing reports, cascading monthly updates to the team, and supporting campaign launches, including coverage on weekends and holidays.

Previously, as Site Management – Support, I served as a key point of contact for developers, addressing inquiries and resolving module or component issues. I conducted thorough troubleshooting, testing, and validation to ensure successful implementation of bug fixes with minimal disruption to operations. In my earlier role as Site Management – Developer, I built and maintained user-friendly, brand-compliant web pages using the Sitecore platform, collaborating with cross-functional teams to deliver high-quality digital experiences.

Beyond QA and content management, I bring a strong technical skill set that includes Adobe Experience Manager (AEM), Azure DevOps, ServiceNow, Adobe Workfront, and a solid grounding in web standards and accessibility. My ability to bridge the gap between technical requirements and user expectations allows me to deliver sites that are not only functional but also visually appealing and easy to navigate.

My career foundation in customer service has equipped me with exceptional communication skills, empathy, and the ability to maintain positive client and team relationships—qualities that continue to support my collaborative work style.

Core Strengths: Attention to detail, problem-solving, adaptability, teamwork, and time management. I thrive in fast-paced environments, take pride in delivering flawless work, and am always eager to expand my knowledge, including learning new platforms like Shopify and WordPress to broaden my capabilities.

With a proven track record of delivering quality, efficiency, and reliability, I am ready to bring my expertise and dedication to any team aiming for excellence in digital presence.