Laila Mae A. Jumarang
Virtual Assistant | Customer Service Representative
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PROFILE
An exceptional communicator and skilled at building effective and productive working relationships
with clients and staff with customer service abilities who has spent a total of two years and four months in
the BPO industry and worked as a VA for eight months now. Being driven by a great desire to develop
professionally. Adept at creating and managing detailed administrative and procedural procedures that
boost efficiency and accuracy, with a great eye for detail and the effect of the finished product, as well as
top-notch customer service.
WORK EXPERIENCE
April 2, 2022Present
Virtual Assistant (UpWork)
Email Marketing and Outreaching
Email, Social Media and Calendar Management
Blog Writing
Data Entry
Basic Website Design and Setup
Sending Invoice
Organize Files and Google Drive
Providing Basic Customer Service
SKILLS
Proactive
Problem Solving
Time Management
Team Management
Communication Skills
Interpersonal Skills
July 30, 2020 –
Social Media Content Moderator (POC)
Technical Support
May 8, 2022
Majorel
Integrity
To filter and report any contents that violate the
Community
Guidelines to make sure that the
platform is safe to watch for all the viewers.
To monitor attendance, and completion rate
To assist other agents with their concerns and
moderation
To make presentation for a meeting within a team
October 14, 2019 -
Subject Matter Expert (CSR)
January 10, 2020
Ibex Global Solutions (PH)
To answer all the escalated inquiries and complaints
of the customer through SMS, Emails, Chats, and
scheduled calls (outbound calls) through Zendesk.
Scheduling calls with customers
Assign calls and take Sup-Call (Floor support)
To have a calibration session with the clients.
June 3- October
Customer Service Representative I
14, 2019
Ibex Global Solutions (PH)
Answer all the inquiries and complaints of the
customer through SMS, Emails, Chats and
scheduled calls (outbound calls) through
Zendesk.
Build sustainable relationships and trust with
customer accounts through open and interactive
communication.
TOOLS/SOFTWARE
Zendesk
Zoom
MailChimp
Skype
LinkedIn
Happy Scribe
Microsoft
Spoke App
Office
Brilliant
Google
Directory
Workspace
Predis
Eventbrite
Waalaxy
Calendly
Saturn
Canva
Card Clan
Slack
Trafft
Lark
Mastera
EDUCATION
Pamantasan ng Lungsod ng
Muntinlupa
BA in Communication
Undergraduate
2019-Present
