Lady Leovir Llamas

LADY LEOVIR LLAMAS ABOUT ME Professional with extensive experience in sales, customer service, insurance and training. I have been in the BPO industry for more than 13 years and have had 5 different roles within the last 7 years. I enjoy challenges and responsibilities in the workplace as they motivate my desire to see tasks through to their successful completion. EXPERIENCE 2021 QBE Group Shared Services Centre HR Lead Specialist - Leadership and Talent Development • Managed Leadership Programs and Activities. • Designed and developed online courses, and facilitate learning sessions. 2020 QBE Group Shared Services Centre HR Specialist - Digital Learning • Designed and developed online courses for all employees. • Facilitates New Hire Orientation and Professional Development Programs. 2017 QBE Group Shared Services Centre Associate Learning Specialist • Managed a training program designed for Subject Matter Experts (SMEs) • Managed an online community for SMEs who also acts as trainers in their LOBs • Facilitated New Hire Orientation and Professional Development Programs. • Built online course assessments and training masterfiles. 2015 QBE Group Shared Services Centre Technical Claims Officer • Handled complaints, escalations and complex claims. • Facilitated Process trainings and Upskill trainings. • Coached and mentored team members. 2014 QBE Group Shared Services Centre Claims Officer • Lodged, assessed and managed motor vehicle claims. • Liaised with repairers, suppliers and assessors. - •- 2014 Teletech Inc. Sales Architect • Handled complaints, escalations and feedback from customers. • Assisted customers with their enquiries, online orders and returns and exchanges. • Acted as floor support and provided coaching to CSRs with low customer satisfaction survey scores 2009 ACE Insurance Limited Account Development Executive • Introduced personal accident and health insurance proudcts to American Express card holders in Singapore. • Answered customer enquiries and process payments for insurance premiums. 2008 MSIG Insurance Pte. Ltd. Telemarketing Officer • Introduced personal accident insurance, health insurance, and credit card protection products to Standard Chartered credit card holders in Singapore. • Assess customer's eligibility for insurance coverage. EDUCATION, COURSES & CERTIFICATIONS Tourism Management - University of San Carlos Personal General Insurance (BCP & PGI) - Singapore College of Insurance Health Insurance - Singapore College of Insurance Critical Thinking Workshop - American Management Association Data Storytelling and Visualization - American Management Association Insurance Essentials - The Institutes Successful Starts for Customer Service Representative - The Institutes Ethical Guidelines for Insurance Professionals - The Institutes Agile Training - QBE GSSC - •-