Lady Hanzaren Maningat Pabuna

Lady Hanzaren M Pabuna 49 Dona Francesca Filinvest East Homes Cainta, Philippines-- PROFESSIONAL SUMMARY Looking for a challenging and responsible opportunity, explore strengths and potential in a professional organization to meet employer’s expectations: To excel in my field through hard work, skills, and perseverance. SKILLS *Attention to detail*Client and vendor relations *Customer service*Organizational Skills*Documentation and reporting*Project management*Excellent communication abilities*Candidate Sourcing*Resume Screening*Interviewing*Boolean Search*Candidate Management EXPERIENCE Seo Specialist Interweb - November 2013 - May 2014 The interweb is a very small and specialized team of SEO that has been in this business for more than 8 years helping Small to Medium businesses grow their online exposure. We create targeted SEO strategies, which maximize your website’s potential, resulting in a maximum online presence. We drive traffic and customers to your site. Followed up with customers ensuring their satisfaction with their purchases. Fulfilled administrative duties, including completing and filing paperwork, directing a multi-line phone and setting appointments. Greeted customers and offered them assistance where possible. Informed customers about current promotions and sales, encouraging them to take advantage. Evaluated the customers’ needs and provided service options to meet their requirements. Effectively communicated with other employees and upper management to ensure complete care of customers. Customer Service Representative Tech Mahindra VCustomer Philippines - June 2014 - January 2015 Tech Mahindra V-customer is an Indian multinational provider of information technology, networking technology solutions, and business support services to the telecommunications industry Served multiple customers simultaneously in a stressful environment. Acknowledged customer issues and resolved their problems quickly and efficiently. Assisted clients in understanding their available options and helped them select the right service plans for their needs. Evaluated the customers’ needs and provided service options to meet their requirements. Followed up with customers ensuring their satisfaction with their purchases. Team Leader Vitalize Hair - June 2015 - November 2015 Vitalize Hair has embraced the best in advanced hair science to formulate a hair care product line that is affordable, accessible, and awakens your hair to its full potential. Answered customer queries related to products, services or their specific accounts. Assessed customer needs to be based on words and tone of voice to determine the best action to take for customer retention. Audited call center representatives to ensure quality service was being provided. Escalated calls to management as requested or necessary. Initiated phone calls to current customers to ensure satisfaction with products and services. Maintain detailed records of all customer interactions and transactions to ensure all representatives have the correct information. Provided customer resolution by listening to the customer's problem and offering several solutions from which the customer could choose. Used cold calling methods to update potential or current customers on new products or deals. International Technical Recruiter Brighter Brain - December 2015 - May 2020 Brighter Brain is an IT Management consulting firm located in USA. Abided by company requirements and legal restrictions during the hiring process. Assessed candidate interest to determine how to make available positions intriguing. Assessed company requirements and available positions to build an informative job posting. Communicated and consulted with job seekers and selected candidates. Created persuasive, marketable job descriptions that appeal to top talent. Determined candidate skills to assign an appropriate position. Determined the most effective applicant sources to use during the hiring process. Navigated employment databases to find competitive, qualified, and educated candidates. Participated in follow-up with interested job-seekers in relation to hiring decisions. Participated in the interview process. EDUCATION Tertiary -College of Arts and Sciences of Asia and the Pacific, 2013 Secondary-Angono Private High School, 2011 Primary-Angono Elementary School, 2007 PERSONAL INFORMATION Date of Birth : August 31, 1995Place of Birth : Manila Citizenship : FilipinoTown : Rizal Height : 5'1"Weight : 110lbs I hereby certify that the above information given are true and correct as to the best of my knowledge. Lady Hanzaren M Pabuna