Lady Diana Palines

   Lady Diana Palines Lead Generation Supervisor (1 year 3 months) Realpage Inc     (- |-| PHP 55,000 | Quezon City, National Capital Reg Experience     14 years of total experience Jun 2015 - Present (1 year 3 months) Lead Generation Supervisor Realpage Inc | National Capital Reg, Philippines   Industry Computer / Information Technology (Software)   Specialization Sales - Retail/General   Role Supervisor/Team Lead   Position Level Supervisor / 5 Years & Up Experienced Employee   Monthly Salary PHP 50,000   Lead Generation Supervisor Supporting the Sales organization, we are looking for an energetic and motivating leader to guide the daily activities, performance and professional development of a team of lead generation representatives. The goal of the Lead Generation Supervisor is to drive the Lead Generation team to generate new, qualified leads and set appointments for the sales team to significantly increase pipeline volume, velocity, and conversion rates to achieve company revenue objectives. PRIMARY RESPONSIBILITIES Responsibilities include, but not limited to: • Support corporate lead generation activities, including: phone calls, emails, web research, data entry and data management • Direct supervision and training of a team of lead generation representatives • Manage quality assurance on lead data collection, entry and qualification processes • Monitor key performance metrics and provide regular reporting (daily/weekly/monthly/quarterly) • Collaborate with US lead generation supervisor on special campaign initiatives or additional follow-up on inbound leads • Provide regular training on product or market updates, qualification processes, data management and soft skills Mar 2008 - Aug 2014 (6 years 6 months) Team Leader Sitel Philippines   Industry Call Center / IT-Enabled Services / BPO   Specialization Customer Service   Role Supervisor/Team Lead   Position Level Supervisor / 5 Years & Up Experienced Employee   Monthly Salary PHP 27,500   Handles team of 12-18 agents. Focuses in driving performance. Audits calls of each rep to check for trended behavior that maybe focused on to improve work. Attends Quality Calibrations, operations meetings, client meetings and corporate meetings. Conducts recruitment interviews and hiring, uptraining of production team, manages queue/staffing using IEX and call volume/SL management.       Feb 2006 - Aug 2006 (7 months) CSR Convergys Philippines   Industry Call Center / IT-Enabled Services / BPO   Specialization Customer Service   Role Customer Service - General   Position Level 1-4 Years Experienced Employee   Monthly Salary PHP 20,000   Billing concerns for DirecTv       Jun 2005 - Feb 2006 (8 months) Foreign Language Instructor - English JJ Language Center   Industry Education   Specialization Education   Position Level 1-4 Years Experienced Employee   Monthly Salary PHP 20,000   ''       Dec 2003 - Mar 2005 (1 year 4 months) Outbound CSR Contact Point Outsource Services Inc.   Industry Call Center / IT-Enabled Services / BPO   Specialization Customer Service   Position Level 1-4 Years Experienced Employee   Monthly Salary PHP 22,000 Education 2001 Polytechnic University of the Philippines High School Diploma in Finance/Accountancy/Banking | Philippines   Major Mathematics 1999 Roosevelt College High School Diploma | Philippines   About Me Gender Female Age 34 years Telephone Number (- Address 127 Kasunduan Extension Freedom Park V, Batasan HIlls, 1121, Quezon City, National Capital Reg, Philippines Nationality Philippines