Lady Ariane Ventajar

LADY ARIANE VENTAJAR City of San Jose Del Monte, Bulacan, Philippines | www.ladyarianeventajarblog.wordpress.com/home/ SUMMARY Detail-oriented and multi-skilled professional with strong experience in Accounting & Bookkeeping, Social Media Management, Administrative Support, Customer Service, and Data Entry. Adept at streamlining operations, improving client communication, and delivering accurate results. Eager to contribute to a dynamic team and support business efficiency and growth. Bookkeeper, The Original Pares Mami House WORK EXPERIENCE March 2020 - Present I was responsible for maintaining accurate financial records, managing daily sales entries, reconciling bank accounts, and ensuring timely payment of vendors. Processed payroll with attention to tip reporting and labor compliance, prepared monthly financial reports, and supported tax filings. Trust and Safety Analyst, Accenture Incorporated June 2024 - April 2025 Oversees the Team of Moderators, Assisting in Managing the day-to-day operations, ensuring that content adheres to Project Policies, and Maintaining a high level of quality and consistency. Customer Experience Team Manager, Alorica Incorporated July 2022 - June 2024 Results-oriented Team Leader with expertise in planning, communicating, and delegating, effective at managing Key performance Indicator to accomplish business goals. Detail-oriented and efficient, with strengths in both project and time management. Subject Matter Experience, Alorica Incorporated January 2022 - July 2022 Leveraging deep expertise to solve complex challenges, provide strategic guidance, and support product, process, and service improvement initiatives across the organization. A key to maintaining high service quality, driving innovation, and ensuring the company stays competitive in a rapidly evolving industry. Technical Representative, Alorica Incorporated July 2021 - January 2022 Ensuring that telecom products and services function effectively, supporting customers, and collaborating with internal teams to resolve technical issues. Our role is central to maintaining high service quality and customer satisfaction. Customer Experience Representative, Alorica Incorporated March 2021 - July 2021 Acts as the bridge between the customer and the company, ensuring that customers receive efficient, knowledgeable, and friendly service while also contributing to the business's success by fostering positive relationships. June 2020 - December 2020 Customer Advisor 1, Concentrix Incorporated Energetic Customer Service Representative with 6 months of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. EDUCATION KEY SKILLS Bachelor of Science in Accountancy Colegio de San Lorenzo Final CGPA: 3.75 Quickbooks Data entry. Organizational and time management skills. Corporate communications. June 2014 - May 2018 Problem solving. Customer service. Attention to details. Fluent in English.