Ladeinde Olubukola

Olubukola Ladeinde Customer Service Representative - |-| Lagos, Nigeria | www.linkedin.com/in/olubukola-ladeinde-2aa97a90 PROFESSIONAL SUMMARY Total of 15 +years working experience including 5+ years Senior Marketing Executive/ Customer Relation Manager. Skilled in managing customer’ specific needs and providing tailored solutions to meet their needs timely, identify patterns in customer complaints and implement proactive measures to prevent recurring issues. Ensure consistent brand management and campaign management. Regularly I communicate with customers to keep them informed about new products, services, and company updates. Known for quick adaptability, exceptional organization, communication and a strong commitment to enhancing client relations and organizational profitability. AREA OF EXPERTISE Excellent communication Problem solver Client Relationships Strategic and Creative Time Management Data Analysis Attention to Detail Skilled Multi-tasker Empathy Great Listener & Problem Solving Microsoft 365 Excel & Google Workspace Marketing campaign PROFESSIONAL EXPERIENCE SNAGA TECHNOLOGIES PVT LTD (SCRUM MASTER) Mar 2019- Present As a scrum master my primary role is to facilitate the agile development process and ensure effective adherence to the scrum framework. • Organize and facilitate scrum events, ensuring the meetings are productive and timeboxed appropriately. • Identify and remove barriers that impede team progress • Train the team on agile principles and practices • Promote cooperation and communication within the team and across department.(promoting communication, transparency and accountability) • Track and monitor teams progress/ assist the product owner in managing product backlog JETMILES LTD (SENIOR MARKETING EXCUTIVE/CUSTOMER RELATION MGR) Jun 2014- Dec 2019 I developed and maintained strong relationships with clients, served as the main point of contact for customer inquiries, complaints and feedback. Handled escalated customers complaints and resolved them timely. Developed and execute comprehensive marketing strategy, campaign management and gave creative tailored solutions to client’s issues. Increased and achieved Customer Retention with prompt follow ups on requests and proactive problem solving strategies. Created a communication strategy to help address issues and build customer trust in services rendered. Handled an average of 40+ portfolios, resolving 80% of issues and complaints on first call, contributing to a 90 % increase in customer retention and satisfaction. Liaising with other department to ensure customers their customized solutions timely OANDO SERVICE STATION (Project support analyst) Dec 2016-Feb 2019 As a project support analyst, I provided administrative and analytical support to project managers and teams throughout the project lifecycle. • Maintained project documentation such as project plans, schedules, meeting minutes and status report, ensure all documents accurate, up to date and easily accessible to team members. • Assisted in resource allocation and coordination • Track project risks and issues, escalate them as needed/ facilitate communication between project team and stakeholders. LAGOS STATE HOUSE OF ASSEMBLY (Personal assistant to hon. Member) • Make daily itinerary/ calendar management • Project management of constituency projects organized by honourable • Admin task/ procurement tasks/ liaise with constituents LAGOS STATE UNIVERSITY AGEGE CAMPUS (Personal assistance to chairman) • Make daily itinerary/ calendar management • Handles all admin tasks/ office procurement • Meeting co-ordination/ represents boss in external meetings and ceremonies MINISTRY OF AGRIC OGUN STATE (Youth corper/NYSC assigned to registry dept.) • Files arrangements in the registry • Documenting all files • Record keeping of all staff files and attending to staff requests EDUCATION MBA (Human Resource Management) Ladoke Akintola University of Technology Ogbomosho 2013 B.sc (Public Administration) Olabisi Onabanjo University Ago-Iwoye 2008 Diploma (Co-operative & business Administration) Olabisi Onabanjo University Ago-Iwoye 2002 Online course EDX (Business Communication) Massachusetts Institute of Technology USA CERTIFICATIONS • Professional scrum master (PSM 1) • Nigeria institute of management (Chartered) • The digital teacher (by UNESCO) • Accessible teaching basic (Moodle academy) Jun 2011- June 2014 Aug 2010- June 2011 Jan 2009-Feb 2010