Ladajah Dickerson

L LADAJAH DICKERSON Patient Access Representative Fort Stewart, GA 31315-- To use my previous and current communication and organizational skills, excellent customer service background, ability to work well with others, and problem solving skills to attain a position within this company that will allow me to grow and exceed my own, and the company's, expectations. WORK EXPERIENCE Patient Access Representative Riverside Shore Memorial Hospital - Onancock, VA August 2017 to November 2019 Greeted newly arriving patients and complete patient registrations in the emergency room. Utilized excellent customer service skills to gather needed information. Facilitated admissions and registration process by obtaining necessary demographic information and entered information into hospital database. (EPIC) Used medical terminology to enter patient complaint/ reason for emergency department visit. Maintained and updated information regularly in information system (EPIC) Obtain and enter insurance information Evaluated and confirmed benefits and eligibility of all patients for inpatient and outpatient visits. Collect patient co-pay Assisted in the training of new RSMH employees Office Associate Meyers and Tabakin - Onley, VA October 2016 to November 2017 Intake customer payments using credit card, cash, checks, and money orders. Collect on unpaid debts Complete individual merchandise contracts Answer multiple line telephone Telemarketer International Marketing Association - Virginia Beach, VA September 2015 to November 2015 Responsibilities Influence customers to buy services and merchandise by following prepared sales talk Complete orders by recording names, address, and purchases Identified prospects Document transactions by completing forms and record logs Skills Used Data entry Exquisite customer service Customer focus Persuasion Closing skills Telephone skills Organization High energy level Persistence Product knowledge Sandwich Artist/Shift Subway - Oak Hall, VA June 2012 to August 2015 Interact with customers to better understand their wants/needs. Assist customers with their final purchases Determine final sale price using cash register. Demonstrate time management and organizational skills Ability to work in team environment Attention to detail and ability to prioritize tasks EDUCATION 56 college credits in Psychology Norfolk State University - Norfolk, VA August 2014 to Present Arcadia High School-Oak Hall - Oak Hall, VA 2011 to 2014 SKILLS • Hospital (2 years) • Call Center • Insurance Verification (2 years) • Medical Insurance (2 years) • Clerical (4 years) • Scheduling • Word (10+ years) • Epic (2 years) • training • Receptionist • Billing CERTIFICATIONS AND LICENSES CHAA July 2019 to July 2021 Received through National Association of Healthcare Access Management. CHAA certification validates that the knowledge and skills gained during employment align with the standards of that industry.