La Monica Knox

LAMONICA KNOX CUSTOMER SERVICE & SALES PROFESSIONAL | ADMINISTRATIVE SUPPORT | CLIENT RELATIONS SPECIALIST CONTACT--Vallejo, Ca 94590 SKILLS& COMPETENCIES Customer Support & Retention – Strong problem-solving abilities to enhance customer satisfaction and loyalty. Sales & Upselling – Experience educating customers and increasing retention through product knowledge. Communication & Active Listening – Excellent verbal and written skills for clear and professional interactions. Administrative & Organizational Skills – Experience managing customer records, scheduling, and coordinating team operations. Remote & Office-Based Experience – Proficient in handling high-volume calls, data entry, and troubleshooting issues. Team Collaboration & Adaptability – Thrives in fastpaced environments, adjusting to evolving business needs. EDUCATION Solano college- Art/Marketing PROFESSIONAL SUMMARY Customer service and sales professional with 6+ years of experience in customer engagement, problem-solving, and retention. Skilled in handling high-volume interactions, managing data, and resolving customer concerns efficiently. Adept at communication, administrative tasks, and adapting to fast-paced environments. Seeking an office-based role where I can leverage my expertise in customer support, retention, and operational coordination. WORK EXPERIENCE Promotional Sales Representative Promo Works | October 2023 – Present Educate customers on products, increasing sales by 15% during promotional events. Build strong customer relationships, overcoming objections and influencing purchasing decisions. Utilize persuasive communication and active listening to enhance brand loyalty. Customer Service Advisor (Remote) eHealth Insurance | June 2023 – October 2023 Assisted customers with health insurance inquiries, ensuring clear understanding of coverage and benefits. Maintained a 98% customer satisfaction rate through problem resolution and personalized support. Managed customer records, updated databases, and processed policy adjustments. Sales Representative & Customer Service Specialist Ashley Furniture | August 2021 – July 2023 Assisted customers in selecting furniture, consistently exceeding sales targets by 20%. Resolved customer concerns post-sale, preventing returns and ensuring satisfaction. Trained and mentored new team members on customer engagement and sales strategies. Processed transactions, managed invoices, and maintained accurate sales records. Customer Service Representative Amazon Delivery Service | October 2019 – September 2020 Managed 50+ customer interactions daily, resolving issues related to lost or delayed deliveries. Maintained a 95% customer satisfaction score through quick and effective problem-solving. Utilized internal systems to track orders, update customer information, and escalate cases when necessary.