Kyrha Medina

KM KYRHA MEDINA VIRTUAL ASSISTANT CONTACT SUMMARY Dedicated and proactive Virtual Assistant with 7+ years of experience in training, onboarding, project management, and team - leadership. - performance, and deliver high-quality support across diverse clients Metro Manila, Philippines and industries. Proficient in Airtable, Google Workspace, Microsoft Proven ability to streamline workflows, manage Office, Canva, Zoom, and CRM platforms. Currently seeking a parttime VA role to contribute dependable, efficient support with a strong focus on productivity and process improvement. SKILLS EXPERIENCE Project Management: Task ELITE PERSONAL ASSISTANCE PH coordination, KPI monitoring, Training and Onboarding Manager (2024 - Present) SOP creation Led end-to-end onboarding for new Virtual Assistants, improving Training & Onboarding: Virtual time-to-productivity. delivery, curriculum design, new hire support Team Leadership: Supervision, Developed scalable training programs across various client account types. Partnered with team leads to identify performance gaps and ensure training alignment with evolving client needs. coaching, cross-functional Partnered with HR Generalist to support recruitment and hire best collaboration fit VAs. Technical Tools: Airtable, Team Leader (2022 - 2024) Canva, Google Workspace, Managed a team of 15+ VAs, ensuring consistent performance Microsoft Office, Notion, Zoom, and service quality. CRMs, time-tracking tools Soft Skills: Communication, problem-solving, adaptability, confidentiality Acted as client liaison, addressing escalations and ensuring workflow alignment. Drove continuous improvements collaborative feedback loops. through coaching and KM KYRHA MEDINA VIRTUAL ASSISTANT EXPERIENCE Subject Matter Expert (2021 - 2022) Provided expert-level support to 25 VAs on processes, tools, and best practices within the assigned domain or client accounts. Reviewed VA outputs for consistency, accuracy, and compliance with client or company standards. Provide timely feedback and correction when needed. Direct Client Virtual Assistant (2018 - 2021) Provided end-to-end administrative support across both Property Management and Sales functions, including lease renewals, maintenance coordination, listing management, and contract preparation. Maintained seamless communication with tenants, landlords, buyers, and vendors, ensuring timely responses, accurate documentation, and consistent client service across both departments. Demonstrated adaptability and reliability, successfully managing dual responsibilities for over 3 years while aligning with client systems, processes, and service standards. SPI GLOBAL TECHNOLOGY INC Senior Production Editor -) Managed end-to-end production of academic and professional content, ensuring accuracy, consistency, and adherence to client guidelines. Coordinated with cross-functional teams to maintain quality standards and meet publication deadlines. Performed editorial quality checks and use production tools to ensure error-free, properly formatted output for print and digital platforms.