Kyoichi Keanu A Nakamura

KYOICHI KEANU NAKAMURA EXPERIENCE December 2013–August 2015 Technical Support Representative •AT&T U-Verse • Sutherland Global Services Guiguinto Bulacan, Philippines October 2015–June 2016 Customer Service Representative • Verizon Wireless • Expert Global Solutions - September 2016–April 2017 Technical Support Representative • Telstra AU •Convergys Philippines - Analytical Technical Support representative adept at resolving complex issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Level-headed and calm in stressful situation with well-developed people skills. Chat Support Representative May 2017-August 2017 Chat Support Representative • WAFT SG •Gulliver Offshore Contact Center August 2017–June 2019 Technical Support Representative • AppleCare • Concentrix Philippines August 2019–January 2020 Customer Success Officer • Freedom Hearing •EMAPTA Philippines February 2020–Present Virtual Assistant and Customer Support Team Leader • UK Account • Go2PH SYSTEM TOOLS EXPERIENCES • • • • • • • • • ZENDESK GORGIAS EMAIL SHOPIFY BASIC MICROSOFT OFFICE KNOWLEDGE BASIC ADOBE PHOTOSHOP SKILLS GDRIVE Vast knowledge in MacOS/iOS Vast knowledge in Android OS Vast knowledge in Windows OS EDUCATION AMA ONLINE UNIVERSITY (UnderGrad) • S.Y- (Information Technology) EDUCATION CENTRO ESCOLAR UNIVERSITY (UnderGrad) • S.Y- (Information Technology) EDUCATION INTERNATIONAL MONTESSORI CENTER – High School S.Y- (Information Technology EQUIPMENTS Acer Nitro 5 Laptop -Core i5-8300H -16gb Ram -GeForce 4GB 1650 GPU -120hz Display -256GB SSD and 1TB Storage Backup Device -MacBook Pro 2017 Internet Connection -25 MBPS Fiber Connection -Backup 4G LTE device