KYOICHI KEANU
NAKAMURA
EXPERIENCE
December 2013–August 2015
Technical Support Representative •AT&T U-Verse • Sutherland
Global Services
Guiguinto Bulacan, Philippines
October 2015–June 2016
Customer Service Representative • Verizon Wireless • Expert
Global Solutions
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September 2016–April 2017
Technical Support Representative • Telstra AU •Convergys
Philippines
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Analytical Technical Support
representative adept at resolving
complex issues. Critical thinker who
addresses customer support issues
quickly and who consistently exceeds
performance standards. Level-headed
and calm in stressful situation with
well-developed people skills.
Chat Support Representative May 2017-August 2017
Chat Support Representative • WAFT SG •Gulliver Offshore
Contact Center
August 2017–June 2019
Technical Support Representative • AppleCare • Concentrix
Philippines
August 2019–January 2020
Customer Success Officer • Freedom Hearing •EMAPTA
Philippines
February 2020–Present
Virtual Assistant and Customer Support Team Leader • UK
Account • Go2PH
SYSTEM TOOLS EXPERIENCES
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ZENDESK
GORGIAS EMAIL
SHOPIFY
BASIC MICROSOFT OFFICE KNOWLEDGE
BASIC ADOBE PHOTOSHOP SKILLS
GDRIVE
Vast knowledge in MacOS/iOS
Vast knowledge in Android OS
Vast knowledge in Windows OS
EDUCATION
AMA ONLINE UNIVERSITY (UnderGrad)
• S.Y- (Information Technology)
EDUCATION
CENTRO ESCOLAR UNIVERSITY (UnderGrad)
• S.Y- (Information Technology)
EDUCATION
INTERNATIONAL MONTESSORI CENTER – High School
S.Y- (Information Technology
EQUIPMENTS
Acer Nitro 5 Laptop
-Core i5-8300H
-16gb Ram
-GeForce 4GB 1650 GPU
-120hz Display
-256GB SSD and 1TB Storage
Backup Device
-MacBook Pro 2017
Internet Connection
-25 MBPS Fiber Connection
-Backup 4G LTE device