Kymani Davis

KYMANI DAVIS PROFILE Providing customer satisfaction is the area I find most fulfilling. My goal is to provide comfort by giving great first impressions to clients/customers. I am a very motivated and results-oriented professional with a passion for delivering high-quality results. Customer Support Agent CONTACT PHONE:- ADDRESS: 23 Sunrise Crest. Red Hills Road, St. Andrew EMAIL:- HOBBIES Learning Machine Language Go Karting Problem-Solving Online Gaming WORK EXPERIENCE Sutherland Global / Dedicated Support Ambassador August 2021- November 2022 ● Accurately documenting updated records in required systems. ● Provide prompt solutions to customers’ inquiries by providing appropriate and accurate information. Advantage / Customer Support Agent October 2022 - September 2023 ● Managing high call volume. ● Identifying and assisting customer needs to achieve satisfaction provide accurate, valid, and complete information by using the correct methods. EDUCATION Seaforth High School/ School Leaving Certificate January 2010 - June 2014 Social Studies (3) English Literature (3) Office Administration (3) Information Technology (3) Human & Social Biology (3) Electronic Document Preparation Management (3) Robert Lightbourne High School / City and Guilds September 2014 - June 2015 English (Level 2) Mathematics (Level 2) SOFTWARE SKILLS Slack Zendesk CRM Teams