Kyle Mosqueda

KYLE MOSQUEDA OPERATIONS ADMIN ASSISTANT | VIRTUAL SUPPORT SPECIALIST CONTACT-Baguio City, Philippines CORE SKILLS & TOOLS SUMMARY Proactive Administrative and Customer Support Specialist with 5+ years of BPO experience providing remote operations support, client coordination, and workflow optimization. Adept at managing calendars, handling inboxes, organizing documentation, and delivering high-quality results across multiple projects. Passionate about supporting mission-driven small businesses through operational excellence. WORK EXPERIENCE Administrative Support & Pathlight Property Management Calendar Management Marketing Manager & Admin Support Inbox Management & Client Communications SOP Documentation & Workflow Optimization CRM Tools: Zendesk, Entered and processed high-volume invoice and account data with 99% accuracy, ensuring compliance and timely record-keeping. Supported day-to-day admin functions including document tracking, calendar updates, and vendor communication. Developed SOPs and checklist systems that improved task consistency and increased efficiency by 25%. Netsuite, Navitaire Foundever Platforms: Google Subject Matter Expert / Customer Service Workspace, Canva, Zoom, Slack Research, Reporting, & Document Formatting Task Tracking & Prioritization Tech Adaptability & Process Ownership OTHER DETAILS Tech Setup: Reliable PC, high-speed internet, webcam, Zoom/Slack ready Availability: Open to fulltime, part-time, or freelance work during EST business hours Soft Skills: Resourceful, detail-oriented, adaptable, emotionally intelligent DEC 2020 - JAN 2025 AUG 2018 - DEC 2020 MAR 2015 - FEB 2017 Delivered multichannel support (phone, email, chat) for B2B and B2C clients, consistently achieving 95% customer satisfaction. Trained and mentored 15+ new agents on systems, scripts, and customer-handling best practices. Created documentation and internal FAQs that streamlined onboarding and reduced repeat errors by 30%. Concentrix AUG 2018 - FEB 2017 Customer Service Representative Provided real-time support and troubleshooting across a variety of customer-facing platforms. Enhanced customer satisfaction scores by 20% through active listening and timely resolution. Supported data entry and customer record accuracy in CRM systems. KEY ACHIEVEMENTS Awarded “Top Performer” for Customer Satisfaction (Foundever – 3 quarters) Reduced invoice processing time by 40% through digitization and workflow redesign Co-developed onboarding documentation used across customer support teams