Kyle Mosqueda

I’m an experienced administrative and customer support professional with over five years of success in fast-paced, client-focused environments. My background includes leadership, virtual assistance, and customer service roles, where I’ve developed a deep understanding of operations, communication, and efficiency.

In my most recent role as an Invoice Intake Team Leader at Pathlight Property Management, I led a team responsible for handling vendor invoices and ensuring timely processing. I streamlined intake workflows, coordinated closely with cross-functional teams, and provided training and guidance to improve team performance. This role sharpened my skills in task management, problem-solving, and communication—key assets for any Virtual Assistant or Customer Support position.

Prior to that, I worked as a Subject Matter Expert at Foundever and a Customer Service Representative at Concentrix, where I supported clients through email, chat, and phone. I handled inquiries, resolved escalations, and trained new hires, all while maintaining high satisfaction scores. These roles taught me the importance of empathy, attention to detail, and consistent follow-through.

I’m tech-savvy, adaptable, and highly organized. Whether it’s managing calendars, responding to inquiries, entering data, or supporting day-to-day operations, I’m dedicated to providing reliable support that helps teams thrive.

Now, I’m looking to bring my skills to a Virtual Assistant or Customer Service role where I can continue to deliver value, build great client relationships, and contribute to a company’s success remotely.