Kyle Momongan

Kyle H. Momongan 9a Quiogue St., Caniogan, Pasig City, Philippines Mobile No. - Email:- Career Objective I am highly motivated and energetic. I am currently looking to be a part of a company where I can best utilize my skills, harness and develop my capabilities and potentials to provide excellent service to clients. Professional Experience ADCENTRIC ENTERPRISES Customer Service/Admin Support – Home based Essential Functions: -Email management -Data entry -Answering customers inquiries and complaints through inbound calls -Processing orders of customers -Updating customers information on Zendesk and Konnektive -FB moderation CLEANING FORCE AUSTRALIA Customer/ Admit Support and Sales Executive – Home based Essential Functions: -Email management. -Answering customers inquiries through inbound calls and by email. -Doing outbound calls to customers, assisting with their online inquiry and converting inquiries into bookings. -Calendar management. -Appointment setting. PROLEVERAGE Virtual Assistant – Home based Essential Functions: -Appointment setting for a real estate company based in the US. Calling residents in Arizona, asking qualifying questions regarding their plans on selling their property. -Updating lead information on the CRM. -Updating seller leads/nurtures in Boomtown. -Sending detailed report of nurtures to the client by email. CRM’s: Five9 dialer and Mojo dialer Partnership With Native Americans (National Relief Charities) Contribution Acquisition Representative Outbound, Call Center Agent May 2011-July 2017 12th flr Robinsons Cyberscape Beta, Ruby and Topaz Roads, Ortigas Center, Pasig City Essential Functions: -Outbound Call Center Agent working as a charity member based in the US. -Calling donors to ask for donations in helping impoverished Native Americans supplying their basic needs. CRM’s: Strata, Vici dialer, Five9 dialer and Interactive Intelligence QuinnData Facilities, Inc. Outbound, Call Center Agent March 2009 Essential Functions: -Outbound calls for a client in UK. Telemarketing calls for residents in the UK, selling raffle tickets as a part of fund raising for a charity. Macro SVC, Inc. Customer Service Representative Outbound, International Call Center Agent May 2008 Essential Functions: -Outbound calls for a client in UK. Telemarketing calls for residents in the UK, selling raffle tickets as a part of fund raising for a charity. AccessCall Solutions, Inc. Customer Service Representative Outbound, International Call Center Agent Oct 2005 Essential Functions: -Do telemarketing calls on different web campaigns and lead generation. -Survey calls to different corporations in the United States, asking people specially with higher position in their company about the software system that they are using. Sangguniang Panlalawigan Secretary Clerical/General Administration Government Jan 2005- Aug 2004 Essential Functions: Act as a telephone attendant in the office. Receive board resolutions for filing. Prepare Calendar of Business for Sangguniang Panlalawigan Members session. Receives invitations concerning government activities and post it to the bulletin board. Release employment recommendations. Accepts solicitations from constituents and other donations. Facilitates the release of the said requests. Provincial Library Casual Office Attendant Library/Museum Feb 2003 Essential Functions: Assist library researchers for the materials they need for researching. Encode library files. Attend calls concerning library matters. Arrange books based on their designated codes. Saint Vincent's College, High School Dept. Internship Oct 2001- Mar 2002 -Prepares detailed lesson plan for a day-to-day discussion. Maintains proper recording of students' grades. Monitor students’ attendance. Facilitates school activities. Key Skills, Core Competencies and Strengths -Excellent customer service skills and focus. -Detailed Oriented, High Degree of accuracy. -Strong Communication and organizational skills. -Professionalism -Multi-tasking -Stress tolerance -Positive team player -Energetic, flexible and adaptable -Highly motivated to listen and learn Educational Background Highest Education Level Field of Study Major Institute / University Located In Bachelor's/College Degree Education/Teaching/Training Economics Saint Vincent's College Dipolog City Graduation Date Mar 2002 Training Experience: -Underwent training on diction, intonation and enunciation. -Had training on credit card account- card services. -Underwent training on Directory Assistance Additional Info I am an open-minded person. It's my way of adapting different positions inside the office. I am honest in the sense that I can be trusted and depend upon from any confidentiality or any information in which the name of the company is at stake. Patience is my source of motivation and persistence is my strength to get by from any office working conditions. When there is a need to finish the task given I am willing to go beyond working hours to meet deadlines.