Kyle Doyon

Kyle Doyon, MBA Product Manager | Product Owner -| Sacramento, CA | linkedin.com/in/kyle-doyon-mba Professional Summary ----------------------------------------------------------------------------------Product Owner with 10+ years leading SaaS delivery in Agile environments. Skilled at translating strategy into execution through data-driven decisions, stakeholder alignment, and continuous improvement. Drove 90%+ on-time releases, improved customer satisfaction by 15%, and reduced delivery cycles by 10%. Brings a people-first approach to Agile delivery, championing user needs while aligning cross-functional teams to business outcomes. Recognized with RSI’s “One Award” for crossfunctional leadership. Core Competencies---------------------------------------------------------------------------------------Product Strategy & Execution: Roadmapping | User Stories | KPI Definition | Agile Delivery | Market Research Research & Optimization: VoC Insights | A/B Testing | Discovery | Feature Delivery Leadership & Collaboration: Stakeholder Communication | Agile Leadership | Cross-functional Facilitation | Customer Empathy Tools & Frameworks: Jira | Confluence | Kanban | Scrum | Miro | Power BI Professional Experience --------------------------------------------------------------------------------Product Owner – Revenue Solutions Inc. – Roseville, CA / Remote 7/2021 – 1/2025 Led SaaS development from concept to scalable microservices aligned to business goals, supporting RSI’s mission to modernize tax and revenue systems for government agencies. Prioritized roadmap initiatives through user interviews, stakeholder feedback, and usability tests. Drove Agile adoption and crossfunctional collaboration to improve delivery speed and product quality. • • • • • • • • • Spearheaded Agile process refinements and backlog grooming during enterprise SaaS delivery, increasing sprint efficiency by 25% and driving 90%+ on-time releases. Boosted customer satisfaction by 15% by redesigning onboarding through A/B testing and customer interviews. Reduced manual reviews by 30% by standardizing workflows and introducing automation. Cut delivery cycles by 10% by centralizing knowledge and streamlining cross-team communication. Strengthened stakeholder trust by translating feedback into prioritized backlog items and actionable user stories. Partnered with UX to transform wireframes into actionable user stories that accelerated dev team handoffs. Conducted competitive analysis and user research to shape roadmap priorities, enabling more targeted feature development. Enabled smoother releases by crafting internal demos, release notes, and training materials. Mentored junior POs and BAs. Instilled ownership and enhanced cross-team collaboration. Senior Project Analyst – FPI Management, Inc. – Folsom, CA / Remote 9/2018 – 7/2021 Oversaw cross-functional projects across 900+ property sites at a national property management firm, improving service quality, efficiency, and stakeholder alignment. Acted as a liaison between business and technical teams to ensure strategic delivery. • • • • • • Drove 95% project success rate by aligning stakeholders and technical teams around clear delivery goals. Identified process inefficiencies across 900+ property sites and launched targeted training programs, driving a 20% increase in team productivity. Strengthened third-party integrations by optimizing workflows and managing enhancement roadmaps. Cut client escalations by 25% through better communication and support workflows. Enhanced project transitions by improving documentation and handoff processes. Improved visibility and alignment with strategic goals through process mapping and system documentation. Product Owner – Intel Corporation – Folsom, CA 11/2016 – 12/2017 Led CRM transformation initiatives impacting 2,800+ users. Enhanced onboarding, system quality, and user adoption by bridging business and technical teams. • • • • • • Reduced CRM onboarding time by 30% and increased adoption through user-driven improvements. Cut system defects by 75% by applying continuous feedback loops to onboarding and training. Improved team efficiency 20% by mentoring and streamlining communication between business and tech. Maintained 90%+ sprint delivery rate through disciplined backlog refinement and Agile rituals. Improved team communication and delivery consistency by mentoring analysts and bridging business and technical teams. Wrote user stories and testing strategies that met SLA goals and improved QA handoffs. Software Infrastructure Engineer – Intel Corporation – Folsom, CA 11/2008 – 11/2016 Led optimization of firmware build and release systems, focusing on automation, Agile process adoption, and continuous improvement. • • • • • Reduced firmware build times by 94% (from 4 hours to 15 minutes) by implementing parallel builds and automation tools. Decreased build defects by 80% through Agile adoption and process refinement. Built automated firmware signing solution, which cut manual steps by 50% and improved security. Improved Agile planning accuracy by 30% by refining user stories and grooming practices. Collaborated cross-functionally with QA, PMs, and stakeholders, sparking a shift from engineering to product management. Education & Certifications------------------------------------------------------------------------------Certified Scrum Product Owner (CSPO) — Scrum Alliance. Master of Business Administration (MBA), Information Technology Certificate — Southern New Hampshire University. Bachelor of Science (B.S.), Information Technology — Southern New Hampshire University.