Kyla Nicole Rivera
HI! I'M KYLA, A COLLEGE UNDERGRADUATE SEEKING A
FULL TIME POSITION IN THE FIELD OF BUSINESS
PROCESS
OUTSOURCING
AND/OR
RELATED
FIELD,
WHERE I CAN APPLY MY KNOWLEDGE AND SKILLS FOR
CONTINUOUS IMPROVEMENT.
CONTACT
--065 Purok 1 Mataas na lupa,
Indang, Cavite 4122
WORK EXPERIENCE
IQOR DASMARIÑAS
July 2021 - April 2023
Customer Service Representative
Assist customers with their concern regarding their prepaid account,
troubleshoot their device while ensuring great experience and timely
SKILLS
CUSTOMER SERVICE
COMMUNICATION
resolution.
CAVITE CENTER FOR MENTAL HEALTH
November 2018 - December 2018
Mental Health Worker Intern
2 weeks school immersion to guide patients in their occupational therapy
with creative exercises and activity.
EMPATHY
MICROSOFT OFFICE
BASIC LIFE SUPPORT TRAINING
Accredited by Philippine Heart Center
-)
Accredited to provide basic life support and CPR
AUTO CAD
EDUCATION
BS AGRICULTURAL AND BIOSYSTEMS ENGINEERING
LANGUAGE
English
Filipino
Cavite State University
4th year Undergraduate
REFERENCE
Ian Agustin
Former Team Leader at iQor-
Anjo Asenjo
Team Leader at iQor Philippines-
x
L E T T E R
lo
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e
, I
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C O V E R
Kyla Nicole Rivera
To whom it may concern,
Hello!
It's truly delightful to have the opportunity to apply to be a part of your team,
where I know I will be able to learn new techniques and skills that would allow me
to grow personally and professionally.
As someone who can learn quickly and improve the process, I strive to be a vital
component of every team I join. During my previous role at T-Mobile Prepaid, I
was in charge of handling customer questions and concerns in a timely and
professional manner. I thoroughly enjoy getting to know customers and figuring
out how best to serve their needs. Some of the most significant skills I would utilize
if hired to be a part of your amazing team will include outstanding communication
ability, attention to detail and critical reasoning. I am also proud of my constant
dedication to maintaining a positive work environment and assisting the
development of everyone around me.
I am open for both part time and full time, day or graveyard shift, and I am willing
to work on weekends and holidays.
Thank you for spending time to review and consider my application. I am looking
forward to the prospect of meeting with you and learning further about the needs
and goals of the company.
Kyla Nicole Rivera
Kyla Nicole Odonzo Rivera
