Kyla Nicole Rivera

Hello there! I'm thrilled to be starting my journey in the VA industry after gaining valuable experience as a customer service representative in the BPO industry for an international telecommunications account. With a passion for delivering exceptional customer service and a strong work ethic, I am confident in my ability to take on a wide range of tasks as a General Virtual Assistant.

What I Can Offer:

• Customer Service: With my background in customer service, I have developed excellent communication skills and a customer-centric approach. I can handle customer inquiries, provide support on various communication platforms, and be the friendly and reliable voice that customers can trust

• General Virtual Assistance: As a versatile VA, I can assist with various administrative tasks to lighten your workload and free up your time. From email and calendar management to scheduling appointments and site visits, I am here to ensure your business operations run smoothly.

Key Skills:

• Efficient Communication: I have honed my communication skills through my experience as a customer service representative, allowing me to effectively handle inbound calls and emails, as well as make outbound calls when required.

• Time Management: With experience in maintaining records, managing business information, and assisting in invoicing and billing, I have developed exceptional organizational and time management skills to keep your business on track.

• Tech Savviness: I am adept in using a variety of tools, including MS Office (Outlook, Excel, PowerPoint, and Word), G-Suite (Gmail, Docs, Sheets, and Slides), and have a working knowledge of Canva. Additionally, my familiarity with AI tools such as Chat GPT, Otter.AI, and Quillbot enables me to adapt and learn new tools quickly.

If you are seeking a reliable, detail-oriented Virtual Assistant with a passion for customer service and a strong foundation in administrative tasks, I am here to support your business. I am open to discussing how I can contribute to your success, so feel free to reach out.

Let's collaborate and take your business to new heights together!