Kunal Verma

 CURRICULUM VITAE Name: Kunal Verma Address: 173/5, F-1, Vaishali Ghaziabad, UP Mobile:-/- Email Id:- EDUCATIONAL QUALIFICATION ExaminationUniversity/BoardYearPercentage 1. B.com Prog.Delhi University -. XII Commerce CBSE-. XCBSE- TRAINING COURSE UNDERTAKEN Certificate Training of Data Analyst at SLA CONSULTANTS INDIA, Delhi for a period of 4 months. WORK EXPERIENCES. 1. Organization Name: Tech Mahindra, Noida Designation: Customer service associate Period: Sep 2018 to May 2019 Scope of work: Assist customers with inquiries related to the company's products and services and maintains adequate company and product knowledge to provide proficient service. Update the company database by inputting information from each call and keeping every customer field current Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers Work on special short-term projects to offer customized support for new products or products at end-of-life Monitor the customer satisfaction levels and develop methods for increasing them Assist in creating ways for delivering excellent customer service to irate or problematic customers Provide troubleshooting and technical assistance to customers. Assess the customer's needs and translation into solutions. Coordinate with customers to resolve any billing inquiries. 2. Organization Name: India Tourism Development Corporation (ITDC) Designation: Freelancer Event Hospitality Management Period: August 2019 to October 2020 Scope of work: Essentially, I run the day-to-day operations of a restaurant or hotel. Had to overseeing personnel. Ensuring that the facilities are properly maintained. Taking steps to ensure customer satisfaction. Overseeing the upkeep of administrative and financial records. CAREER OBJECTIVE. Intend to build a career with a leading Corporate Hi-Tech environment with committed & dedicated people, which will help me to explore and realize my potential. Make effective use of my skill to deliver value added services to the organization. KEY SKILLS 1. Advance Excel (advance filter, Macros, Pivots tables, Charts, Lookups, data validation etc.) 2. Tableau (charts, Bar Charts, Scatter Plots, Sorting, Filtering, Grouping etc.) 3. Brief knowledge of Power BI. 4. Proficient in MS word & MS PowerPoint. 5. Good Knowledge in MS Access. 6. Ability to work in a time sensitive environment. 7. Goal oriented, competent and strong technical and analytical skills. PERSONALITY TRAITS 1. Honest and self-confident. 2. Dedicated and hardworking. 3. Strong learning skills. 4. Accountable 5. Diligent and organized 6. Ethical and loyal 7. Punctual 8. Flexible 9. Technologically competent 10. Creative AREAS OF INTEREST Advance Excel, VBA Macros, Tableau, Power BI, MS Access, Data Analysis, MIS Executive. PERSONAL DETAILS Father's Name: Anup Verma Date of Birth: February 24, 1998 Language Proficiency: Proficient in English and Hindi Hobbies: Reading, discovering new places, Exercising, Dancing Date: April 28, 2021 Place: Ghaziabad Name: Kunal Verma