Ku Ilani Binti Ku Amran

I’m a dedicated and empathetic Customer Service Representative with a passion for helping people and delivering exceptional support experiences. With strong communication skills and a calm, solution-focused mindset, I thrive in fast-paced environments where customer satisfaction is the top priority. I have experience handling inquiries, resolving issues, and building trust across phone, email, and live chat channels.

Whether working independently or as part of a team, I bring professionalism, patience, and a strong understanding of tools CRM platforms. I’m committed to turning every customer interaction into a positive one and continuously improving processes to serve customers better.