Krystian Abramczyk

With over three years of customer service experience across various industries, I've developed a comprehensive skill set in managing customer relationships and delivering exceptional service. Currently, I handle up to 120 customer interactions daily in the e-commerce sector, demonstrating my ability to maintain high service standards while managing multiple priorities effectively.

My experience spans different customer service environments:

E-commerce Support:

• Managing customer inquiries, returns, and refunds
• Processing orders and tracking shipments
• Resolving customer complaints professionally
• Creating and maintaining customer documentation
• Coordinating with shipping partners and suppliers

Virtual Assistance:

• Providing administrative support remotely
• Managing communication across different time zones
• Handling translation services between English and Polish
• Maintaining detailed records and documentation
• Adapting to various digital platforms and tools

Technical Skills:

• Proficient in customer service platforms
• Experience with Shopify and payment systems
• Comfortable with various communication tools (Slack, email)
• Skilled in Google Workspace and Microsoft Office
• Quick learner of new software and systems

Communication Strengths:

• Fluent in English and native Polish speaker
• Clear and professional written communication
• Ability to adapt tone for different audiences
• Experience in cross-cultural communication
• Strong problem-solving abilities

Key Achievements:

• Consistently maintaining high customer satisfaction rates
• Meeting or exceeding response time targets
• Successfully handling high-volume customer interactions
• Building long-term customer relationships
• Contributing to process improvements

Professional Approach:

• Strong attention to detail
• Excellent time management
• Ability to work independently
• Proactive problem-solving
• Commitment to continuous improvement

I pride myself on being reliable, adaptable, and solution-oriented. My experience in warehouse operations has given me valuable insights into logistics and inventory management, which enhances my ability to understand and resolve customer inquiries effectively. I maintain a calm and professional demeanour even in challenging situations and am always looking for ways to improve service delivery.

Working remotely, I've developed strong self-management skills and maintain a dedicated home office setup with reliable internet connectivity. I'm comfortable with flexible schedules and can adapt to varying workloads while maintaining consistent service quality.