Kriztine Diane Delos Santos

• Knowledge of social media and online marketing

• Customer service and problem-solving skills.

• Proficiency in relevant software and tools

• Time management and organization skills

• Strong communication skills

• Adaptability and flexibility to changing situations

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Executed record filing system to improve document organization and management.

• Created and maintained databases to track and record customer data.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing

systems.

• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient

retrieval when needed.

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and

building strong relationships.

• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Record all sales transactions in assigned Units:

• Submit sales report daily; coordinate with accounting department regularly.

• Assist the Regulatory Compliance Officer.

• Completes daily sales report on time with accuracy and carries out instructions:

• Manage up-to-date unit’s sales records by sending and documenting all relevant transactions.

• Communicate and interacts with Head Nurse and Admin Staff;

• Assist patient(s); answers phone calls and queries;

• Handle all payments and accurately record daily payment activities;

• Maintains patient individual account records;

• Assist in enforcement of stringent credit policies; routinely call patients;

• Update inventory list;

• Deposit cash sales on time;

• Perform other functions that may be required from time to time.

*We also do filing of claims in Philhealth for the dialysis sessions of the Patients.

• We use Eclaims Portal for Filing it in Philhealth.

• Check their records and validate it in Philhealth Portal.

Technical skills:

• MS Office: Word, Excel, Powerpoint, Outlook, Access, OneNote.

• Email: Filters, folders, mail merge, rules.

• Google Drive: Docs, Sheets, Forms, Slides.

• Computer Skills: MS Office, Google Drive, spreadsheets, email, PowerPoint, databases, social media, web, enterprise systems