Krizel Tormes Padayao

Krizel Padayao Customer Support Specialist -- Iriga City, Philippines https://www.linkedin.com/in/kri zel-padayao/ WORK EXPERIENCES SKILLS Trusted Translations Inc. Customer account management Sales Assistant Remote Work | December 2022 – July 2023  Overseeing a range of responsibilities for the Sales Team, ensuring adherence to business policies. Tasks involve supervising work hours and on-call schedules, authorizing and coordinating time-off requests, managing sales and marketing data, assisting with paperwork for potential clients, conducting marketing analysis, and spearheading customer retention initiatives. Additionally, monitoring billing and collections, while also identifying potential bidding opportunities for the Contracts Manager. Live Chat Operation Order Processing Refund and exchange Account Management Customer Relations Order Fulfillment Sales Process Administrative Assistance Calworth Glenford LLC Customer Support Specialist Remote Work | December 2016 – October 2022    Established warm and friendly rapport whilst interacting with customers by phone and email. Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions. Addressed customer’s technical difficulties by quickly identifying and troubleshooting issues to achieve timely first-time resolution. Sutherland Global Services Senior Specialist Quality Pili Camarines Sur | May 2010 – October 2016     Participate in quality assurance procedures. Lead call calibrations and perform random-sample audits on calls. Monitor calls of representatives and ensure they are addressing customers' complaints as per set protocols. Design training sessions for the new employees and educate them on technical aspects, communication skills, application of knowledge, problem-solving abilities, etc. EDUCATION Bachelor of Science in Information Technology Camarines Sur Polytechnic Colleges June 2006- April 2010 San Miguel Nabua, PH