Krizel Jan Rosello

 Krizel Jan Rosello I may not have direct experience in another role, but I am highly motivated and eager to learn. I am confident in my ability to quickly acquire new skills and adapt to the requirements of the position. As a highly motivated individual with a strong desire to learn, I am eager to contribute to your team despite my limited direct experience in this role. My confidence in quickly acquiring new skills and adapting to the dynamic needs of the position will enable me to support team goals effectively. I am excited about the opportunity to grow within your organization and make a meaningful impact. Experience July 2024 – Present • Part-time Virtual Assistant • LodgeLink As a part-time Virtual Assistant, I manage calls, emails, and live chat to provide efficient customer support. I handle booking requests and confirmations with accuracy, ensuring all details are correct and clients receive timely updates. My strong communication skills and attention to detail ensure a smooth and professional experience for clients and effective coordination with hotels. September 2022 – September 2024 • Customer Service Representative • Genpact Ltd Philippines Answering insured's questions about their long-term care policy, resolving insured's complaints about premiums and coverage, directing insured to the right department or supervisor, making changes to insured's personal information, generating quotes / option if insured wants to lower their benefits, addressing billing concerns, Keeping records of insured's interactions. September 2020 – August 2022 • Subject-Matter Expert • Accenture Philippines Supported enterprise and business goals by introducing new product and service offerings, Designed and prepared technical reports, studies and related documentation, Led teams in scheduled and unscheduled equipment maintenance to optimize readiness, Monitored and tracked user progress to identify improvement opportunities, Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues, Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features. January 2019 – September 2020 • Customer Service Representative • Concentrix Philippines Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, provide primary customer support to internal and external customers, answered product and service questions, suggesting other offerings to attract potential customers, Processed customer adjustments to maintain financial accounts, used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. September 2017 – December 2018 • Subject-Matter Expert • Ubiquity Global Services Supported enterprise and business goals by introducing new product and service offerings, Designed and prepared technical reports, studies and related documentation, Enhanced equipment operation through monitoring, diagnostics and proper maintenance, Led teams in scheduled and unscheduled equipment maintenance to optimize readiness, Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues, Facilitated product development with implementation of standard best practices. February 2017 – July 2017 • Technical Support Representative • Teletech Philippines Provided Tier 1 IT support to non-technical internal users through desk side support services, resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones, Researched product and issue resolution tactics to address customer concerns, monitored systems in operation and quickly troubleshot errors, Submitted service tickets for equipment maintenance requests. October 2015 – December 2016 • Technical Support Representative • Hinduja Global Solution Provided Tier 1 IT support to non-technical internal users through desk side support services, Resolved diverse range of technical issues across multiple systems and applications for customer and end-users across various time zones, Researched products and issue resolution tactics to address customer concerns, Monitored systems in operation and quickly troubleshoot errors, Assisted customers in identifying issues and explained solutions to restore service and functionality, Submitted service tickets for equipment maintenance request. Education City College of Calamba, Calamba, Laguna, Philippines Undergrad in Associate in Computer Technology Saint Vincent Academy High School Graduate Training International Cabin Attendant Training School (ICATS Ortigas, Philippines)  March- May 2012  - Trained as a Flight Attendant - I learn both practical skills and important safety procedures. I learn how to properly serve drinks and meals to passengers, operate emergency equipment, and handle difficult situations such as medical emergencies or passenger disturbances.  Technical Education and Skills Development Authority (TESDA Las Pinas, Philippines) October- December 2008  - It covers topics that will help you understand the duties and responsibilities of a food and beverage service staff, the F&B department and its role in the tourism industry. - It also consists of topics on preparing the F&B environment for service and handling complaints from the guests. - This covers topics on the activities a waitstaff needs to undertake in order to fulfill his/her responsibilities such as meeting and greeting of guests, taking food and beverage orders, serving order, ensuring guest satisfaction, presenting guest accounts, concluding food and beverage service, and preparing for the next service. Villa Palao, Banlic, Calamba Laguna, Philippines - - Self-Motivated Critical Thinking Planning and Coordination Dependable and Responsible Teamwork and Collaboration Flexible and Adaptable