Krizel Jan Rosello

In this role as customer service representative, my primary goal would be to assist customers by addressing their questions, concerns, and issues. I would aim to provide clear, empathetic, and prompt responses to ensure customer satisfaction. I would:

·       Listen actively to the customer’s concerns.

·       Provide detailed information about products, services, policies, or issues.

·       Resolve complaints or problems quickly, offering solutions or alternatives where possible.

·       Ensure a positive experience by maintaining a friendly and professional tone.

·       Follow up to make sure the customer is satisfied and their issues are resolved.

As a tech support representative, I would focus on helping users troubleshoot technical issues and providing solutions for hardware or software problems. I would:

·       Diagnose issues by asking clear, specific questions and guiding users through troubleshooting steps.

·       Provide clear instructions on how to fix common problems or guide customers through the process of solving their technical issues.

·       Offer solutions for setup, configuration, or other tech-related queries.

·       Escalate more complex issues to higher-level technical teams, if necessary.

·       Ensure clarity and patience, understanding that technical issues can be frustrating, and offering calm, step-by-step guidance.

In the role of a CSR virtual assistant, I would act as an extension of the customer service team, helping to streamline processes, answer questions, and support the team. I would:

·       Handle inquiries via chat, email, or calls.

·       Automate tasks such as managing booking and answering common client queries

·       Assist with ticket management, ensuring client issues are properly tracked and addressed in a timely manner.

·       Maintain a helpful attitude and ensure smooth communication, making sure all customers’ needs are addressed efficiently.