Krizalin Samantha Licup

Krizalin Samantha A. Licup, Travel Consultant Blk 2 Lot 23 Guadalajara St., Buena Vista Subd., Brgy. Sta. Maria, Mabalacat City, Pampanga, Philippines. - .-  A well travel specialist with 5+ years experience. Familiar in catering customer service both oral and written communication.  Collaborates with the operations team in terms on planning how to improve the team's performance. Had a full knowledge and experience with an agile development, communicate test progress, test results, and other relevant information to project team members, provides assessment of test result to team members and work with them on resolution, actively participate in team meetings and offer recommendations/ideas on initiatives, wide experience in handling operations audit for ISO certification on travel industry.  Reliable member of the team; Lead by example and instill a shared, enthusiastic commitment to high quality & accurate outputs as a key driver of company goal attainment. Areas of Expertise     Travel Consultation Customer Service (Call & Email Support) Quality Assurance Six Sigma Yellow Belt      Amadeus Microsoft Office Process Improvement Strategic Planning Excellent Communication and Interpersonal Skill Professional Experience dnataTravel Inc. (Philippines) Group Handling Travel Industry April 2018 to October 2020 Quality Analyst Main Duties and Responsibilities:          Develop and execute test plans to ensure that all objectives are met Creating work instructions for a specific account Identify and remedy defects within the production process Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved Compile and analyze statistical data Ensure that user expectations are met during the testing process Draft quality assurance policies and procedures Investigate customer complaints and product issues Ensure ongoing compliance with quality and industry regulatory requirements dnataTravel Inc. (Philippines) Group Handling Travel Industry August 2015 to April 2018 Travel Consultant Main Duties and Responsibilities:      Responding to inquiries about our company's services and offerings Booking, Amending, Cancelling, providing special requests to the existing bookings Informing clients about the cancellation policy, including salient dates and all penalties Securing accommodation and transfers are well confirmed with the hotel/supplier Coordinating with the supplier for any issues regarding the booking of a guest Central Park Tower Hotel Hotel Industry June 2014 to June 2015 Front Office Agent Main Duties and Responsibilities:            Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Cebu Pacific Air, Airline Operations Center Airline Operations Center, Inflight Services Nov 2014 to Feb 2014 On the Job Trainee Main Duties and Responsibilities:      In-charge of all Incoming and Outgoing documents, correspondences and notices Facilitated replenishment of office supplies needed by the unit and performed other task duty assigned by the Manager Updated records and filling systems annually Distributed monthly telephone billings and monitored calls Monitored documents routed for approval field. Holy Angel Travel Services Travel Agency May 2013 to July 2013 On the Job Trainee Main Duties and Responsibilities:     Planned and sold transportation and accommodations for travel agency customer Determined destination, modes of transportation, travel dates, costs, and accommodations required Marketed plan, arranged itineraries and sell tour packages Assisted in resolving clients' travel problems Scholastic Achievement & Educational Background Bachelor of Science Major in Tourism Management Holy Angel University, Angeles City, Philippines Dean’s Lister 2nd Sem, School Year 2013 2nd Sem, School Year 2014 Affiliations League of Tourism Students in the Philippines Holy Angel University Chapter (Member) Trainings/Certifications Six Sigma Yellow Belt January 2019 Six Sigma Philippines, Credential ID: CSSYB-2019-DNATA-01-10 Basic Excel Training dnata Travel Inc., Clark Freeport Zone, Philippines Amadeus Certification March 2013 Amadeus, Makati Philippines Civil Status: Nationality: Birthday: Age: Single Filipino 26 August 1993 27 Personal Profile Character References * Available upon request. Date Graduated: April 2014