Kritine Jreige

KRISTINE NICOLE JREIGE VIRTUAL MEDICAL ASSISTANT, EXECUTIVE ASSISTANT, SOCIAL MEDIA ENGAGER, CUSTOMER SERVICE REPRESENTATIVE ABOUT ME Seeking for a position where my experiences, skills, and knowledge could be effectively apply for the development as a contribution to the company’s growth and success. CONTACT--Taguig City, Philippines SKILLS GRAPHIC DESIGNING MULTITASKING COMMUNICATION PUNTUALITY IT SKILLS ORGANIZATIONAL ADMINISTRATIVE TEAMWORK FLEXIBITY LANGUAGE English Filipino EDUCATION Global City Innovative College |- Bachelor of Science in Nursing EXPERIENCE Virtual Medical Assistant Premier Primary Care | 01/2024 to 01/2025 Indiana, USA *Sending labs/studies order, referrals medical records to various medical facilities. *Responsible in patient scheduling, managing records, assisting with medication refills, and ensuring the smooth operation of our office. *Ensuring highest patient service through inbound and outbound calls. Includes of informing patient’s labs/ studies results and follow-up. Social Media Engager So Spa Sofitel | 07/2021 to 07/2023 Dubai, UAE *Generate, edit, publish and share content (regular and promotional) that builds meaningful connections and encourages customers to take action. Create editorial calendars and syndication schedules. *Collaborate with other departments (customer relations, manager, sales etc) to manage reputation. *Set up and optimize company pages within each platform to increase the visibility of company’s social content. CERTIFICATES Tebra University | 02/2024 Training for medical charting, note-taking, patient registration and demographics, billing, e-prescribing and lab ordering, telehealth and performance reporting. Social Media Management | 02/2024 Equips students with the best practices in handling social media accounts for brands and businesses. Graphic Design w/Canva Course | 02/2024 Equips students to create foundational brand creatives and other graphic design public materials. WordPress and Marketing Course | 02/2024 Equips students to build fullyfunctioning Wordpress sites with a marketing touch. Coffee Copywriting Course | 02/2024 Equips students to write advertising copies, sales letters and other marketing materials that resonates with readers. AT&T Web Assistance Center | 01/2012 *Making sure to cater our customer's concern and engaging with them by commenting, messaging direct message and liking on Instagram and Facebook account. Executive Assistant/ Medical and Motor Underwriter Optima Insurance Broker | 03/2015 to 10/2017 Dubai, UAE *Provide general administrative support. Preparing financial statements, reports, memos, invoices letters, and other documents. Preparing company annual party and other company events. Researching and conducting data to prepare documents for review and presentation by managing directors, senior underwriters, and financial consultants. Filing and retrieving insurance records, documents and reports. *Using various software, including word processing, spreadsheets and presentation software. Answering phones and routing calls to the correct person or taking messages. Reading and analyzing incoming memos, submissions, and distributing them as needed. Performing office duties that include ordering supplies and managing a records database. *Making of motor and medical quotation from different insurance companies and present them to our clients. Issuing individual medical policy and motor policy including collection of payment, attending client's general concerns like medical benefits, hospital list, medical claims, motor claims etc. *Sending addition, deletion and amendment for group medical accounts. Putting ads for our company and post content on our social media accounts. Customer Service Executive Cum Teller Sharaf Exchange LLC | 03/2013 to 03/2015 Dubai, UAE *Ensuring highest level of customer service while doing telegraphic transfer for corporate accounts and walk-in customers. *Bank to bank transfer worldwide and cash remittances using several money products such as Western Union, XpressMoney, MoneyGram and Transfast. *Providing customer’s bank statement of account from selected international banks as requested. *Bulk Forex (foreign currencies) for group and individual. *Transferring WPS (salary) to our corporate client accounts. *Responding to our customer’s inquiry and other correspondence related to issues such as discrepancies. Customer Service Representative (Non- voice) Omniglobe International (Phil) Incorporation | 01/2012 to 01/2013 Eastwood, Philippines *Guide our client who has difficulty logging into their accounts, forgot password or user ID to retrieve and login to their accounts. *Resolves product or service problems by clarifying customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve it, expediting correction or adjustment and following up to ensure resolution.