Kriszette Lourdes Oyardo

KRISZETTE LOURDES C. OYARDO ABOUT ME Passionate about leveraging technology to enhance learning, I am an experienced LMS Administrator and Learning & Development Professional with a strong background in managing LMS, training facilitation, and data analytics. I specialize in ensuring seamless LMS operations, optimizing user experience, and providing data-driven insights through tools like Looker Studio, Google Workspace, and Microsoft Office. With a track record in corporate training, e-learning integration, and process compliance, I collaborate with stakeholders to align learning content with business goals, track learner progress, and drive engagement. My expertise extends to implementing QMS, ISMS, and other security and quality standards, ensuring compliance in learning operations. Committed to continuous improvement, I thrive in dynamic environments where technology, data, and innovation come together to create impactful learning experiences. EDUCATION Bachelor of Science in Computing Major in Information Management Technological University of the Philippines Completed in March 2012 ACHIEVEMENTS Digital Spark Awardee (2024) XtendOps Philippines Inc Annual Vanguard Awardee (2023) Q3 Vanguard Awardee (2023) Q1 Vanguard Awardee (2022) Q4 Vanguard Awardee (2021) TDCX Philippines Inc Team Leader of the Year (2017) Diwa Learning Systems Inc PROFESSIONAL EXPERIENCE Instructional Design Team Lead XtendOps Philippines Inc | June 2024 - present Lead and mentor a team of instructional designers, driving performance, fostering growth, and ensuring high-quality learning solutions. Manage project execution, including timelines, resources, and budgets, while maintaining alignment with business goals and stakeholder needs. Drive innovation and improvement by staying current with industry trends and using data analysis to optimize instructional design strategies. LMS Administrator XtendOps Philippines Inc | May 2024 - June 2024 Manage the TalentLMS platform, overseeing user access, content organization, course enrollment, technical support, and learning initiatives. Ensure content aligns with organizational goals, track learner progress, generate reports, conduct training, and uphold data security compliance. Support senior leaders with administrative tasks and demonstrate proficiency in Google Workspace, Microsoft Office, and dashboard creation using Looker Studio. Learning and Development Coordinator TDCX Philippines Inc | June 2021 - May 2024 Manage daily inquiries, deliver targeted user training, and ensure seamless LMS utilization across the organization. Create detailed process documentation, coordinate L&D initiatives across departments, and serve as the primary point of contact for interdepartmental collaboration. Oversee successful program and event implementation while acting as L&D’s compliance advocate for QMS, ISMS, and other quality and security standards. Technical Trainer PMC Business Systems Inc | March 2018 - June 2021 Serve as an Apple Professional Learning Specialist, supporting educators in effectively integrating Apple technology into teaching and learning environments. Deliver high-impact professional development through on-site and virtual coaching, mentoring, and training sessions for teachers, instructional leaders, and IT staff. Design and develop interactive training experiences aligned with learning objectives, audience needs, and institutional priorities. Learning Integration Specialist - Team Leader Diwa Learning Systems Inc | June 2012- March 2018 Design and develop instructional materials focused on the effective integration of the Learning Management System (LMS) into classroom instruction. Create interactive, step-by-step guides and multimedia resources to support both in-person and online training formats. Deliver professional development workshops and coaching sessions to enhance teachers’ confidence and competence in using the LMS for lesson delivery, assessment, and communication. TOP SKILLS Learning Management System (LMS) Administration Instructional Design & Curriculum Development Training Facilitation & Professional Development Cross-Functional Collaboration & Stakeholder Engagement Program & Event Management Compliance & Process Improvement Technology & Data Analysis