Kriszette Lourdes Oyardo

I am a dependable and detail-oriented Virtual Assistant with a strong background in customer service, LMS administration, instructional design, and team leadership. I hold a Bachelor of Science in Computing major in Information Management and bring over a decade of experience supporting users, managing digital platforms, and coordinating learning initiatives across corporate and educational environments.

In my current role as an LMS Administrator and Instructional Design Team Lead, I manage user inquiries, provide technical support, oversee course enrollments, and maintain accurate learner records while also leading a team of instructional designers. I guide team workflows, prioritize projects, provide feedback, and ensure learning solutions are delivered on time and aligned with client goals. This role has strengthened my ability to communicate clearly with stakeholders, manage multiple priorities, and deliver consistent results in fast-paced remote settings.

My professional experience also includes coordinating Learning & Development operations, serving as a primary point of contact for internal teams, managing documentation, and supporting compliance processes. These responsibilities closely align with customer service virtual assistance—responding to questions, resolving issues, updating systems, and following up to ensure satisfaction. I am comfortable handling email-based support, organizing CRM data, processing account changes, and performing light administrative tasks with professionalism and accuracy.

I bring strong project management and analytical skills, allowing me to identify process improvements, streamline workflows, and enhance customer and client experiences. I collaborate closely with subject matter experts, project managers, and leadership to ensure solutions meet strategic objectives while maintaining a customer-first approach. My experience using LMS platforms such as TalentLMS, along with proficiency in Google Workspace and Microsoft Office, enables me to adapt quickly to new tools and systems.

What sets me apart is my ability to blend customer service excellence with leadership and technical expertise. I communicate confidently with clients, peers, and team members, approach challenges with empathy and problem-solving mindset, and take ownership of tasks from start to finish. Recognized multiple times for performance and teamwork, I am motivated by delivering high-quality support and building positive relationships.

I am confident that my combined experience in customer service, virtual assistance, instructional design leadership, and administrative coordination makes me a strong candidate for a Customer Service Virtual Assistant role, where reliability, communication, and attention to detail are essential.