Kristine Joy B. Mediona

 KRISTINE JOY B. MEDIONA ___________________________________________________________________________ EDUCATIONCOLLEGE:Bachelor of Science in Nursing Associate in Health Science Education University of the East Ramon Magsaysay Memorial Medical Center Aurora Boulevard, Quezon City- HIGHSCHOOL: ST. SCHOLASTICA’S ACADEMY MARIKINA Marikina Heights, Marikina City- CERTIFYINGPhilippine Nursing Licensure Examination- November 2009 EXAMINATION International English Language Test System (IELTS) Academic Test Bands: Listening= 7.5, Reading= 7.0, Writing= 6.0, Speaking= 8.0 Total Band Score: 7.0 Issued by British Council, Philippines Taken September 25, 2010, Ortigas, Pasig City Philippines WORKLead Generation (homebased chat support) Education Consulting Associates June 2016-August 2019 (Use facebook for advertising about the programs offered, Use Google Sheets, Drive, Gmail for documenting) Customer Service Representative (voice technical support) Bell TV Canada Concenrix February 6, 2015- April 6, 2015 Senior Customer Service Specialist level (question line and semi technical support) – Macy’s Credit Convergys January 2013- May 12, 2014 Senior Customer Service Specialist level – Macy’s Credit and Macys.com (order entry) Convergys June 1, 2013- Dec 2012 Customer Service Specialist level – Macy’s Credit Convergys May 1, 2012- May31, 2013 Customer Service Representative – Macy’s Credit Convergys March 21, 2011- April 30, 2012 PERSONAL SKILLS,-Excellent communication skills (both verbal and written) necessary to WORK ATTITUDEperform the essential functions of the position -Flexible and patient especially under pressure -Highly motivated, goal oriented and can adapt to new ideas significant to the completion of a task - Skills include a demonstrated competency in Windows applications, keyboarding proficiency (Microsoft Word, Excel, Powerpoint, Google Docs, Google Sheets, Google Drive) -Willing to be trained and can adjust to new environment - Can work with less supervision and take initiatives