KRISTINE A. GONZALEZ
68 Encarnacion St., BF Homes, Quezon City, Ph
(-, -
Email Address:-www.tintingonzalez.weebly.com
PROFESSIONAL SUMMARY
•
Writer
A creative person experienced in content writing, email and business letter writing,
technical writing, web writing, article writing, and literary writing and has the ability to
illustrate. I am experienced in SEO, research, proofreading, data encoding and can type
50 words per minute. Proficient in applications such as Wordpress, Yoast, and other web
writing tools.
•
Customer Service Professional
I am a passionate problem solver, a self-motivated innovator with a record success in
customer support and troubleshooting abilities. I achieve customer service quality goals
with a high level of energy and enthusiasm. I am articulate and very effective working
with people of different background and temperaments. I am experienced handling
and addressing customer concerns made via email, live chat, phone and social media.
•
Leadership Skills
I am optimistic with a positive working attitude. Committed to serve others, uplift,
encourages, motivates, and inspires team. Being experienced in training, can easily
duplicate skills and recreate vision and goals to subordinates and business partners. I can
direct the team to achieving targets. I am experienced in monitoring productivity,
evaluating performance, planning course of action, generating solution and coaching
team members. I have a strong sense of leadership and teamwork. Experienced in
managing groups, setting goals, quality checks, providing directives, and over-seeing
plan of action, Able to lead by example, motivate and train teams.
Artist
A budding artist. I am passionate in calligraphy and hand-lettering. I am also a an
amateur watercolor artist and has been practicing for over a year now but my passion in
this field has become evident since I was 7 years old. I am also an amateur graphic artist
and proficient in using Adobe Photoshop and generate graphics via Canva.
EDUCATION
University of the Philippines, Diliman, Quezon City
B.A. Creative Writing in Filipino-
Holy Family School, Quezon City
Secondary Education-
WORK HISTORY
Freelancer/ Remote Worker
September 2016 to present
Product Trainer for Kognity, Virtual Assistant for Shangrila Rendon (Athlete)
Bureauserv Global Inc
January 2016 to June 2016
Copy Writer/ Social Media Marketer / Project Manager
Grnd Flr. ,Building 3, Redlanch Business Park, Homelots Ave., Tagas, Daraga, Albay, Ph
Synergia BPO Solutions
September 2014 to January 2016
Copy Writer and Content Manager
3rd Flr, Building 1, Redlanch Business Park, Homelots Ave., Tagas, Daraga, Albay, Ph
Gandang Kalikasan Inc. (Human Heart Nature)
September 2010 to February 2014
Head/Supervisor of Customer Service Department
No. 463 Commonwealth Ave., cor. Feria Road, Matandang Balara, Quezon City, Ph
Synergia Cybercare Inc, Quezon City
February 2005 to November 2007
Team Manager
Synergia Cybercare Inc.
2nd Level, Celebrity Sports Plaza Capitol Hills, Diliman, Quezon City, Ph
Filipino Web Services
2004
Content Writer and Editor
Commonwealth Avenue, Diliman, Quezon City, Ph
Gabay Inc.
2003
Writer and Translator
Wheeler’s Club Building, Quezon Avenue, Quezon City, Ph
ORGANIZATION
Founding Officer
UP Ugnayan ng Manunulat (UGAT)
University of the Philippines, Diliman, Philippines
Founder
Albay Calligraphy Society
Legazpi City, Albay, Philippines
Volunteer
Gawad Kalinga
AWARDS AND RECOGNITIONS
Person of the Year Awardee, 2012, Gandang Kalikasan Inc.
Annual Sales Excellence Awardee 2008, Verdantpoint Development Corporation (Freelance)
Sales Excellence Awardee (Nov. 2008), Verdantpoint Development Corporation (Freelance)
Sales Excellence Awardee (Sep 2008), Verdantpoint Development Corporation (Freelance)
Service Recognition Awardee 2007, Synergia Cybercare Inc.
Best Employee Awardee, Synergia Cybercare
Rookie of the Year Awardee 2006, Synergia Cybercare Inc.
PERSONAL INFORMATION
Maiden Name: Kristine B. Alvarez
Nickname: Tintin, Tin
Birthdate: November 24,1981
Place of Birth: Manila
Gender: Female
Status: Married
Languages Spoken: English, Filipino
