Kristine Esta

Contact Email/ Skype:-Phone:- Kristine Esta Remote Real Estate Title Processor www.linkedin.com/in/kristine-joyangelie-esta-silloriquez-8366abb9 (LinkedIn) Top Skills -Virtual Assistant -CRM Management -Customer Service -Leadership Languages -English Sufficient Knowledge and Experience with the following programs: I am an experienced Remote Real Estate Title Processor for more than 2 years now communicating with lenders, Attorney's, real estate agents, mortgage brokers, paralegals/legal assistants and service companies to obtain requirements and other information needed to proceed to the settlement table. Perform preliminary/ basic escrow functions, prepare and coordinate the issuance of buyer/seller letters. Prepare the initial Closing Disclosure, ALTA Settlement Statement or HUD-1. Prepare Conveyance Documents if needed. Records Deeds, Mortgages and other documents needed (via Simplifile). Issue owners policy and loan policy. Postclosing follow-up for any hold back funds that need to be disbursed. -G Mail -MS Excel, Word, Powerpoint, Outlook -Qualia (Title software) -Titledesktop (Title software) -Slack (Internal Team Communication) -Adobe (PDF editing for Remote/ Paperless environment) -Ring Central (Phone System) -Bettervoice (Phone System) -CSC and Simplifile (for Recording) -150 Mbps wired Internet -Windows 10, i5 Processor, 8GB RAM -High Quality noise cancellation headset -Quiet workplace Page 1 of 4 Experience Investors First Title Agency Remote Real Estate Title Processor September 2017 - Present Hillsborough, New Jersey • Enters/process new orders and order searches through Qualia • Handles phone volume with questions from lenders, attorneys, and internal departments • Gather all payoffs, taxes, HOA & HOI statements, commission statements and any invoices needed for the preparation of the settlement statement (HUD/ CD) • Schedule closings with all parties involved in the real estate transaction including attorneys, lenders, buyers & sellers, real estate agents, as well as any other third parties • Schedule closings and plan for off-site closers to attend the closing • Review closing instructions from lender and make sure all instructions are met • Works with closing agents, lenders and other third parties to ensure corrections and updates were made to the HUD-1/CD accurately • Responsible for reviewing HUD-1/CD to ensure compliance guidelines and requirements were met • Request funds, updated fees in operating system, and provided new documents as required to the Lender TeleTech (Verizon US) 4 years 9 months Service Delivery Team Lead December 2014 - January 2017 (2 years 2 months) • Supervise the daily activities of the team by providing mentoring, coaching and guidance while also making recommendations on areas which need improvement • Work with associates to address employee relations issues, coordinating all associate activity related to training, development and coaching sessions • Responsible in the engagement and development of each member of the team to achieve their full potential. • Accountable for associate attrition and employee satisfaction • Responsible for monitoring absence and attendance for your team • Responsible for frequently taking escalated or complex calls from customers and is expected to adhere to all company policies and procedures Page 2 of 4 • Responsible in partnering with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the program Product Trainer (Comcast and Verizon) September 2012 - November 2014 (2 years 3 months) • Conduct Product Specific Training to new hires which includes E-Learning and Instructor Led Training focused in Products: Cable TV, Internet, Voip • Conduct Simulated Learning Calls (Mock Calls) and evaluation for Coaching purposes • Bring into focus the relationship between the training content and the trainees’ day to day care giving role • Nesting Team Leader: Act as the Team Leader during the Nesting Period (Two Weeks) Billing/Sales Specialist (Comcast) May 2012 - August 2012 (4 months) •Provides customer satisfaction through effective and timely resolution of a variety of customer inquiries •Builds customer loyalty through timely and effective one call resolution. Increases revenue through the execution of various sales initiatives. •Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service. •Demonstrates positive and cooperative behavior with customers and coworkers. •Ability to work evenings, weekends, or varied shifts as assigned. This job requires reliable, predictable, and consistent attendance Sitel Inbound Sales Specialist February 2009 - April 2012 (3 years 3 months) Ortigas Pasig City • Answer inquiries about Mobile products & turn it to a sale • Processing and Up-selling Mobile Contracts and Prepaid Phones • Overcome objections from customers in order to turn the call around and transition to a sale Banco de Oro Loans Account Specialist/Teller July 2008 - January 2009 (7 months) Page 3 of 4 Pasig City • Assists clients over the counter with deposits and withdrawals • Calling clients and present bank products like personal loan • Inform customer of deals and promos • Process loan applications and run credit investigations Education University of the East BSBA major in Financial Management, Financial Management · (2004 - 2008) Page 4 of 4