Kristine Delos Reyes

 KRISTINE REYES DELOS REYES Email:-Mobile:- Address: 839 Sto. Nino Vill, Partida Norzagaray, Bulacan 3013 Philippines Skills: Business administration Operations management Strategic planning Contract Management Data collection and analysis Issue resolution Proficient in Microsoft Office Project management Staff management Complaint resolution Staff training and development Education: Navotas Polytechnic College June 2000 – April 2004 Bachelor of Science in Business Administration Major in Management Mission Objective: Results-oriented professional with 11.5+ years of experience and a proven knowledge of contract compliance, records management, and vendor sourcing. Aiming to leverage my skills to successfully fill the Virtual Assistant role at your company. Work Experience: RealPage Philippines Inc – Supervisor Ortigas Extension, Pasig City, Philippines 09/2014 – 06/2019 Complete and submit daily reports. Involve in hiring process. Administer training for the new hires and making sure agents are well equipped with product knowledge after completion of the training. Answer agent’s query. Handles escalation calls- Ensuring that agents are well motivated. RealPage Philippines Inc – Vendor Services Representative Ortigas Extension, Pasig City, Philippines 02/2013 – 09/2014 Taking call and served as a front liner. Email Chat Work on a different campaign Salesforce Does Outbound and Inbound calls Account Notation MEDCO – Outbound Collector Makati City, Philippines 02/2012 – 02/2013 Does outbound call to collect due and overdue payments. Check orders and make sure that it gets shipped to the right address. Sitel Philippines – Customer Service Representative Ortigas Center, Pasig City, Philippines 07/2008 – 02/2012 Inbound calls for home delivery. Check orders and verify address. Attend to customer concerns and query about their orders and shipments status.