Kristine Delos Reyes

Below are my work experiences:

RealPage Philippines Inc – Supervisor

Ortigas Extension, Pasig City, Philippines

09/2014 – 06/2019

·  Complete and submit daily reports.

·  Involve in hiring process.

·  Administer training for the new hires and making sure agents are well equipped with product knowledge after completion of the training.

·  Answer agent’s query.

·  Handles escalation calls- Ensuring that agents are well motivated.

RealPage Philippines Inc – Vendor Services Representative

Ortigas Extension, Pasig City, Philippines

02/2013 – 09/2014

·  Taking call and served as a front liner.

·  Email

·  Chat

·  Work on a different campaign

·  Salesforce

·  Does Outbound and Inbound calls

·  Account Notation

MEDCO – Outbound Collector

·  Does outbound call to collect due and overdue payments.

·  Check orders and make sure that it gets shipped to the right address.

Sitel Philippines – Customer Service Representative

·  Inbound calls for home delivery.

·  Check orders and verify address.

·  Attend to customer concerns and query about their orders and shipments status.

·  Take the Lead ( LeadGen)