Kristine Cadag

KRISTINE CADAG -| - | Philippines Customer Service SUMMARY Highly motivated and proactive professional with exceptional communication and networking skills. Proven ability to work independently and within teams while handling multiple tasks efficiently. Adept at resolving customer inquiries, providing excellent service, and ensuring client satisfaction. Strong problem-solving skills with a keen attention to detail. April 2024 - September 2024 PROFESSIONAL English Appointment Setter | Marina OBGYN I managed inbound and outbound calls related to schedules, prescriptions, EXPERIENCE referrals, and authorizations. I updated patient records and coordinated with medical providers. I delivered exceptional customer service and ensured efficient appointment scheduling. Client Retention Specialist | Total Client Connect August 2022 - December 2022 I focused on customer retention by addressing pain points and providing solutions. I assisted customers with tracking order statuses and upselling products. Order-entry Customer Service Representative February 2022 - August 2022 Agents Only I handled pizza order placements over the phone. I provided basic customer education on promotions and add-ons to enhance sales. I successfully maintained speed and accuracy to ensure customer satisfaction and was able to meet team monthly metrics by 90%. Reservation Sales Specialist January 2018 - March 2021 Sutherland Global Services I provided inbound phone support for hotel reservations. I assisted customers in booking rooms, addressing inquiries, and handling complaints. I consistently achieved a 90% customer satisfaction rating throughout Q1 and Q2. KEY SKILLS EDUCATION Customer Service & Support Client Retention & Upselling Appointment Scheduling Inbound & Outbound Calling Problem-Solving & Conflict Resolution Multitasking & Time Management CRM & Autodialer Experience Data Entry & Order Processing Associate in Hotel and Restaurant Management 2006 - 2008 Programming Language and Technique College Inc. San Francisco, Guinobatan, Albay, 4503, Philippines ADDITIONAL INFORMATION Strong ability to work under pressure and deliver high-quality results. Passionate about customer service and continuous improvement.