Kristine Anne R. Abalos

As a customer service specialist, I would describe myself as:

Empathetic and solution-oriented – I prioritize understanding the customer’s needs and frustrations. I listen actively, validate their concerns, and work efficiently to resolve issues while maintaining a calm, respectful tone.

Clear and effective communicator – Whether it's through email, chat, phone, or in person, I aim to communicate clearly and professionally. I break down complex information into simple terms and make sure the customer always feels informed and heard.

Patient and composed under pressure – Even in high-stress or emotionally charged situations, I maintain composure and professionalism. I don’t take things personally and stay focused on resolving the problem.

Detail-oriented and process-aware – I keep track of key customer information, follow company protocols, and document interactions thoroughly. I also look for patterns or recurring issues that could be addressed to improve the overall customer experience.

Proactive and continuous learner – I stay updated on product or service changes, company policies, and best practices. I look for opportunities to improve processes and share feedback that could help the business serve customers better.