Kristine Angelie Plaza

KRISTINE ANGELIE C. PLAZA Phone: - Email:-Skype ID: live:.cid.23b4c7ff9d7aa379 Address: 462 Balusong St., Matina Crossing, Davao City, 8000 SCHOLASTIC RECORD – COLLEGE June 2009 – March 2013 Bachelor of Science in Information Technology Specialized in Multimedia UNIVERSITY OF IMMACULATE CONCEPTION Father Selga Street, Davao City, 8000 • CHED Half Merit Scholar WORKING EXPERIENCE April 17, 2023 – March 25, 2024 Advisor I, Customer Service for Highmark Blue Cross Blue Shield Concentrix CVG Philippines, Inc. 4F Abreeza Corporate Center, J.P. Laurel Ave, Poblacion District, Davao City, 8000 • • July 04, 2022 – February 10, 2023 Answer incoming calls from members and provide prompt, professional assistance. Assist members in verifying eligibility, medical and prescription benefits, claim, and pre-authorization status. General Support (Independent Contractor) Nadine West (Nadine West Customer Service Team) 512 West MLK #350, Austin, TX, 78701 • • • Respond to customer inquiries via email about the company, subscription boxes, shipping, returns, and other related topics. When needed, escalate to the relevant department using Help Scout. Ensure timely and efficient resolution of customer requests and inquiries. Worked with a team and received regular training for process updates and one-on-one coaching for KPIs. May 25, 2021 – May 30, 2022 Healthcare Associate for Horizon Blue Cross Blue Shield of New Jersey Account Sutherland Global Services Philippines Inc. Jacinto Extension, Davao City, 8000 • • April 25, 2021 – May 25, 2021 Answers incoming calls from providers. Assist providers with checking patient eligibility, verifying medical and facility benefits, tracking claim status, and confirming pre-authorization status. Associate Customer Service in a Back-Office Setting for Remitly Account Sutherland Global Services Philippines Inc. Jacinto Extension, Davao City, 8000 July 25, 2014 – March 25, 2021 • Manage customer queries across three primary channels: phone calls, chats, and emails. • Primarily respond to inquiries related to transactions and other general service-related questions. • Manage KYC (Know Your Customer) transactions to manually verify customer identities. Associate Customer Service for AT&T Account Sutherland Global Services Philippines Inc. Jacinto Extension, Davao City, 8000 • • • • • • • • Answer customer calls and provide personalized solutions based on their needs. Sell the full range of products and services offered by the company. Achieve all sales targets and objectives. Stay updated on product offerings, pricing, plans, promotions, and service features. Address various customer requests, including processing payments, answering billing inquiries, and completing orders. Manage and maintain wireless and telecommunications accounts. Enhance customer retention and satisfaction by delivering exceptional and timely customer service. Handle a high volume of customer calls efficiently. June 08, 2013 – Nov. 07, 2013 Data Entry Specialist Retail Systems Group Ma-a Road, Davao City, 8000 • • • June 2012 – October 2012 Responsible for encoding warehouse stock information requested by merchandisers for display in the selling area. Handle the encoding of receipts from suppliers. Perform other tasks as assigned by the supervisor. Managers’ Assistant/Graphic Artist (Internship/On-the-Job Training) Philippine Global Outsourcing Araullo Extension, Davao City, 8000 • • • Assisted the manager in researching and downloading files from the internet. Performed additional tasks, including layout design and graphic work. Worked full-time from June 2012 to October 2012. SEMINARS/TRAINING ATTENDED 2021 HIPAA, Privacy & Confidentiality Sutherland Global Services Philippines Inc. Jacinto Extension, Davao City, 8000 Inclusive Date: November 25, 2021 Ideaspace: #Technopreneur Bootcamp University of Southeastern Philippines, Porras Street Davao City 8000 Inclusive Date: July 28, 2012 SAP Business One (Training Course) University of Immaculate Conception, Father Selga Street Davao City 8000 Inclusive Date: June 2011 – March 2012 Graphics Design Conference 2011 Abreeza Ayala Mall Activity Center, Bajada Davao City 8000 Inclusive Date: December 1, 2011 An Introduction to Adobe Graphics SM Activity Center, Ecoland Davao City 8000 Inclusive Date: August 2011 SKILLS Software – AC3, nCompass, Help Scout, Basecamp, Oracle Siebel CRM, Salesforce, IBM Software, Adobe Connect, Slack, Skype, Webex Meet, Zoom, Google Suite Tools, Microsoft Suite of Products English Proficient – Verbal and written REFERENCES RONALD DE LOS REYES SPM – RDU Warehouse Supervisor NCCC Mall Davao Mac Arthur Highway Corner Ma-a Road, Davao City, 8000 +63 - JOHN LARRY QUMIINTAN Team Manager Sutherland Global Services Luisa Square, IT Building Villamor St, Corner Emilio Jacinto Ext, Davao City, 8000 (- JULIE GRACE PEREZ Team Manager Sutherland Global Services Luisa Square, IT Building Villamor St, Corner Emilio Jacinto Ext, Davao City, 8000 (-